Lynn Boden
Westerville,OH
Summary
An enthusiastic professional with experience in customer service and patient care. Skilled in conflict resolution and documentation management, leveraging strong teamwork skills to resolve complex issues and improve overall customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Charter Spectrum
Columbus, OH
12.2022 - Current
- - Engaged with customers to identify needs, resolve issues, and provide product information.
- - Fixed technical issues for internet and cable services quickly and accurately.
- - Collaborated with other departments to address complex issues and fulfill customer requirements.
- - Cultivated positive relationships with employees to improve team collaboration.
Patient Care Associate
OSU East
Columbus, Ohio
06.2019 - 12.2023
- Provided direct patient care and support services in accordance with established standards and practices.
- Engaged patients, families, and friends to enhance the visit experience and foster positive relationships.
- Recorded detailed notes on patient interactions to ensure accurate documentation and continuity of care.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Trained colleagues in best practices to maintain high standards of patient care.
Education
Associate of Arts - Art
The Ohio State University
Columbus, OH05-2022
Skills
- Customer support
- Software troubleshooting
- Client relationship management
- Problem solving
- Strong teamwork
- Conflict resolution
- Positive and professional
Timeline
Customer Service Representative
Charter Spectrum
12.2022 - Current
Patient Care Associate
OSU East
06.2019 - 12.2023
Associate of Arts - Art
The Ohio State University