Lynn Costello
Lexington,Kentucky
Summary
Dynamic Business Manager with a proven track record at The Mitchell Group, enhancing operational workflows and driving team productivity through effective leadership. Skilled in financial management and customer relationship management, I excel in negotiating favorable contracts and fostering a collaborative work environment, achieving significant improvements in efficiency and employee accountability.
Overview
27
27
years of professional experience
Work History
Business Manager
The Mitchell Group
08.2023 - Current
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
Operations Manager
Buy Buy Baby
02.2020 - 08.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Assistant Manager
Sam’s Club
09.1998 - 10.2004
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Diploma -
Lafayette High School
Lexington, KY05.1996
Skills
- Financial management
- Customer service
- Project management
- Employee management
- Documentation and reporting
- Customer relationship management
- Decision-making
- Issue resolution
- Customer relations
- Sales and marketing
- Team building and leadership
- Business planning
- Operational leadership
- Budget creation
- Customer retention
- Employee scheduling
- Risk assessment and management
- Operations management
- Staff management
- Marketing management
- Staff training
- Human resources management
- Coaching and mentoring
- Recruiting and hiring
- Loss prevention
- Safety protocols and procedures
- Teamwork and collaboration
Timeline
Business Manager
The Mitchell Group
08.2023 - Current
Operations Manager
Buy Buy Baby
02.2020 - 08.2023
Assistant Manager
Sam’s Club
09.1998 - 10.2004
Diploma -
Lafayette High School
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