Lynn Inerfeld
Davie,FL
Summary
Results-driven Assistant Manager with a proven ability to elevate sales performance and team morale. Skilled in developing client relationships and executing merchandising strategies that align with brand standards. Focused on fostering a customer-centric environment that enhances loyalty and drives operational excellence.
Overview
23
23
years of professional experience
Work History
Assistant Store Manager
DSW
Boca Raton, Florida
05.2011 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Trained associates, built client relationships, managed selling floor, and responded to sales metrics to enhance customer service and drive sales conversions.
- Resolved customer complaints by actively listening, recording details, and providing tailored solutions to maintain store reputation and customer loyalty.
- Resolved customer complaints promptly to maintain store reputation and loyalty.
- Oversaw merchandise presentation and inventory management processes.
- Implemented promotional displays to attract customer attention and engagement.
- Oversaw daily cash handling procedures, reconciling discrepancies.
- Translate the trend into effective visual presentations. Ensure that the presentation standards are in line with the company direction and consistently represent the brand image. Directed sales and customer service efforts while developing associates and teams, managing merchandising, and overseeing retail operations. Coach behaviors that align with the company values. Facilitated Brand meetings and coordinated fashion shows for associates
Fine Apparel Coordinator
Neiman Marcus
04.2007 - 05.2011
- Managed merchandise presentation, markdowns, inventory, and communication of merchandise needs, while facilitating fashion shows and local marketing events to promote brand visibility. Conducted store wide trainings monthly
- Provided product knowledge and offered support to maximize opportunity by conducting seminars and holding store wide meetings.
- Trained associates to enhance selling and customer service skills, challenging them to achieve high service levels through knowledge and effective communication.
Assistant Store Manager
Donald J. Pliner
08.2003 - 03.2007
- Created all store reports, managed inventory, scheduled staff, planned and executed in-store events, and communicated merchandise needs to buyers.
- Trained associates on selling behaviors and skills, enhancing customer engagement and driving sales.
- Coordinated fashion events and personal appearances, increasing store visibility and customer interaction.
Skills
- Inventory control
- Sales strategy
- Customer service
- Team training
- Time management
- Collaboration
- Communication skills
Timeline
Assistant Store Manager
DSW
05.2011 - Current
Fine Apparel Coordinator
Neiman Marcus
04.2007 - 05.2011
Assistant Store Manager
Donald J. Pliner
08.2003 - 03.2007