Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lynn Koller

Apache Junction,AZ

Summary

I have been with Walgreens for 35 years. I have worked in every department starting as a cashier to photo manager, pharmacy technician, shift lead to assistant manager. I am fortunate enough to be able to snowbird with the company and enjoy warm winters. I feel I have gone as far as I am able to go with the company and I am ready to explore new opportunities.

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Shift Lead

Wagreens
Duluth, MN
10.2017 - Current
  • Assisted in the training of new employees.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Responded to customer inquiries and complaints in a professional manner.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Resolved conflicts between customers, employees, and vendors in a timely manner.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Performed administrative tasks including filing documents, data entry.
  • Enforced store policies regarding returns, exchanges, refunds, discounts.
  • Delegated tasks to employees and monitored activities and task completion.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.

Pharmacy Technician

Walgreens
Duluth, MN
06.2015 - 10.2017
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Managed filing of prescriptions, both electronically and manually.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Received payment from customers and processed credit card transactions when necessary.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.

Photography Manager

Walgreens
Duluth, MN
10.1989 - 06.2015
  • Reviewed and approved photography projects to ensure that they conformed to all established standards.
  • Edited photos using Adobe Photoshop software to enhance quality or adjust size and formatting requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Education

High School Diploma -

East High School
Duluth, MN
06-1989

Skills

  • Performance Improvement
  • Operations Monitoring
  • Conflict Resolution
  • Loss Prevention
  • Shift leadership
  • Employee Training
  • Technical knowledge
  • Guest service
  • Work Delegation
  • Staff Motivation
  • Operations Management

Certification

  • pharmacy tech license in Minnesota and Arizona

Timeline

Shift Lead

Wagreens
10.2017 - Current

Pharmacy Technician

Walgreens
06.2015 - 10.2017

Photography Manager

Walgreens
10.1989 - 06.2015

High School Diploma -

East High School

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Lynn Koller