Lynn Miller

• Managed incoming patient calls to resolve billing inquiries, clarify account balances, and answer insurance questions.
• Assisted patients with MyChart inquiries, providing guidance on billing, payments, and insurance updates.
• Reviewed EOBs to clarify discrepancies and adjustments, ensuring patients understood credits applied to their accounts.
• Established monthly payment plans while educating patients on available payment options.
• Processed credit card payments and posted them accurately to patient accounts.
• Documented all patient interactions and account activities in Epic.

• Facilitated resolution of outstanding insurance claims, ensuring prompt payments through diligent follow-up.
• Reviewed EOB remittance advices and payer correspondence, verifying accuracy to minimize claim denials.
• Accurately posted insurance and patient payments, reconciling accounts efficiently.
• Resolved payment variances, underpayments, and account discrepancies, enhancing accuracy of financial records.
• Conducted insurance verification, precertifications, and prior authorizations to streamline processes.
• Performed cost estimates for patients to enhance transparency.

• Followed up on outstanding insurance claims, achieving resolution on denials to maintain revenue flow.
• Verified insurance coverage, corrected payer discrepancies, and rebilled clean claims within filling limits.
• Investigated and resolved eligibility-related denials to ensure timely patient access to services.
• Handled patient payments to ensure timely billing and account accuracy.
• Processed patient payments and inquiries, facilitating accurate billing and enhancing patient satisfaction.
• Managed MyChart messages to facilitate communication between patients and healthcare providers.
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Coordinated patient referrals and prior authorizations for specialty services and diagnostic procedures.

• Verified insurance eligibility and benefits to facilitate timely patient care.
• Secured necessary insurance authorizations by obtaining and submitting clinical documentation.
• Resolved authorization and referral issues through collaboration with providers and patients.
• Ensured compliance and prevented treatment delays by tracking referral and authorization requests.
• Maintained accurate documentation within Epic and other healthcare information systems.

Directed daily intake operations, coordinating patient referrals and insurance authorizations efficiently.

• Verified insurance eligibility and authorization requirements, minimizing potential delays in care delivery.
• Facilitated communication between providers, patients, and insurance carriers to ensure clarity and reduce misunderstandings.
• Resolved complex issues related to intake, referrals, and authorizations, ensuring timely access to services for patients.
• Trained staff on registration processes and Epic documentation for optimal performance.
• Monitored departmental work queues to uphold standards of accuracy and compliance.
• Enhanced workflow efficiency by identifying gaps and implementing corrective actions, leading to smoother operations.

Managed assigned account portfolios to collect outstanding balances and reduce delinquent accounts.

• Contacted patients and insurance carriers to resolve payment issues, achieving timely account resolutions.
• Followed up on outstanding balances to facilitate timely resolutions, contributing to the reduction of aging receivables.
• Negotiated payment arrangements while maintaining positive customer relationships.
• Reviewed account histories and billing records to identify discrepancies, ensuring accurate account management.
• Documented collection efforts and account activities in accordance with organizational policies.

• Submitted and monitored provider enrollment applications, revalidations, updates, and changes to ensure accurate and timely processing.
• Managed provider enrollment and credentialing with insurance companies and health plans.
• Maintained accurate records of provider participation, payer contracts, effective dates, and enrollment status to support compliance and operational efficiency.
• Resolved enrollment issues and application delays by communicating with insurance companies and payer representatives regarding missing documentation.
• Researched payer requirements to ensure providers met enrollment and participation guidelines.
• Followed up on pending applications and worked to prevent gaps in provider participation or billing eligibility.
• Coordinated communication among providers, credentialing teams, billing departments, and insurance representatives to ensure accurate and timely enrollment information.