Lynn Palma
ROCKVILLE CENTRE,NY
Summary
Dynamic Sales and Operations Manager at Maximum Travel Tours, Inc., with proven track record in driving sales growth and cultivating lasting client relationships. Knowledgeable in sales and operations with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Overview
24
24
years of professional experience
Work History
Sales and Operations Manager
Maximum Travel Tours, Inc
08.2019 - 09.2025
- Streamlined operational workflows, enhancing productivity and reducing turnaround times.
- Led cross-functional teams in executing strategic initiatives, fostering collaboration across departments.
- Trained and mentored staff, promoting professional development and operational excellence within the team.
- Developed and maintained relationships with external vendors and suppliers.
- Developed strong relationships with clients for long-term business growth and customer satisfaction.
- Coordinated cross-functional teams to streamline sales processes and improve customer engagement.
Travel Consultant
Maximum Tours, Inc.
10.2001 - 07.2019
- Developed customized travel itineraries based on client preferences and budget considerations.
- Cultivated relationships with airlines, hotels, and local tour operators to enhance service offerings.
- Resolved client inquiries and concerns promptly, ensuring high levels of customer satisfaction.
- Coordinated group travel arrangements, managing logistics for seamless experiences.
Education
Bachelor of Arts - Education
University of Miami
Miami, FLSkills
- Analytical problem-solving
- Effective team leadership
- Operational efficiency management
- Customer engagement
Timeline
Sales and Operations Manager
Maximum Travel Tours, Inc
08.2019 - 09.2025
Travel Consultant
Maximum Tours, Inc.
10.2001 - 07.2019
Bachelor of Arts - Education
University of Miami