Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lynn Shiflett

Marietta,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.

Overview

39
39
years of professional experience

Work History

Customer Service Manager

Lacefield Designs
02.2009 - Current
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated strong organizational and time management skills while managing multiple projects such as answering approximately 30 calls and emails daily while preparing close to 100 items for production weekly.
  • Organized and detail-oriented with strong work ethic.
  • Ensured all customers questions and needs were met daily.
  • Worked with Quickbooks and Excel

Cobb County Youth Museum

Anita Barton
09.1988 - 05.2012
  • Docent- Guided two tours daily by dressing as historical characters and interacting with youth in presenting scripted info and assisting with skit performances.
  • Puppeteer- Operated and performed puppet shows using hand and rod puppets.
  • Script Writing- Assisted with research and writing new scripts for future tours.

Saddlebrook Swim Team

Saddlebrook Team President
04.2004 - 07.2006
  • Responsible for equipment set up and functionality for each meet.
  • Organized scheduling and training of 70+ volunteers each week and ensured all needed to perform tasks was set up and in working order.
  • Acted as Liaison between County Officials and Coaches during each meet.

Tradebank

Charles Shiflett
01.1996 - 01.2006
  • Worked with clients to broker trades within network.
  • Managed approximately 40 calls and emails daily
  • Conducted research to promote new business
  • Kept accurate records of all transactions.
  • Set up new accounts
  • Closed canceled accounts
  • Collected payments

TGI Fridays

Not Relevant
03.1985 - 02.1990

Communicate well with restaurant staff to ensure guests in each section are taken care of. From working with Host staff to ensure table seating is correct, to kitchen staff to ensure food is prepared properly and delivered on schedule.

  • Maintain knowledge of menu and drinks offered to best increase sales.
  • Employee Training Program completed to become Top Trainer for new employees.
  • Deliver guests checks, cash them out and turn tables to ensure additional income earned.
  • I can't say enough about this job, it requires many skills to be successful.
  • Multi tasking is required
  • Time Management is required
  • Teamwork, Communication and Conflict Resolution skills are required

Education

No Degree - Business

Jacksonville State University
Jacksonville, AL

No Degree - Business

Kennesaw College
Kennesaw, GA

High School Diploma -

Wheeler High School
Marietta, GA
06.1978

Skills

  • Personnel training and development
  • Multi tasker
  • Time management
  • Conflict resolution techniques
  • Sales proficiency
  • Training and mentoring
  • Shift Scheduling
  • Deadline-oriented
  • Customer Service

Timeline

Customer Service Manager

Lacefield Designs
02.2009 - Current

Saddlebrook Swim Team

Saddlebrook Team President
04.2004 - 07.2006

Tradebank

Charles Shiflett
01.1996 - 01.2006

Cobb County Youth Museum

Anita Barton
09.1988 - 05.2012

TGI Fridays

Not Relevant
03.1985 - 02.1990

No Degree - Business

Jacksonville State University

No Degree - Business

Kennesaw College

High School Diploma -

Wheeler High School
Lynn Shiflett