Lynn V. Penley
Spring Hill,FL
Summary
Accomplished Human Services professional experienced in case management, needs assessment, and advocacy for vulnerable populations. Extensive background in evaluating client resources, developing and coordinating action plans, and counseling individuals facing social, emotional, and financial challenges. Skilled in interpreting and applying state and federal regulations, preparing comprehensive reports, and collaborating with community agencies to connect clients with services.
Overview
16
16
years of professional experience
Work History
Senior Management Analyst I
Long-Term Care Ombudsman Program, Hillsborough, Manatee, Pasco, and North Pinellas Counties
FL
06.2009 - 04.2025
- Senior Management Analyst I responsible for operations in Hillsborough and previously Manatee, Pasco, and North Pinellas Counties.
- Conducted comprehensive interviews and assessments of elders, families, staff, and public to assess needs and resolve concerns.
- Managed complex casework, including intake, needs assessment, plan development, and outcome evaluation for long-term care residents and their families.
- Counseled vulnerable individuals on addressing social, emotional, and financial challenges, encouraging self-sufficiency, and connecting them with appropriate services.
- Educated the public and clients on rules, regulations, rights, and availability of social services, including health, housing support, and alternate care options.
- Maintained detailed case notes, prepared concise and accurate written reports, and ensured compliance with state and federal laws and regulations.
- Collaborated with the Department of Children and Families, Agency for Health Care Administration, Area Agency on Aging, Department of Health, local legal services, and other local, state, and federal resources to coordinate services and resolve client issues.
- Investigated and resolved complaints, advocated for client rights, and identified systemic issues affecting vulnerable populations.
- Developed and presented training for staff and volunteers, and provided ongoing support .
- Promoted empowerment and independence among clients, and implemented creative solutions to address new and ongoing challenges.
- Skilled in data entry, documentation, research, recordkeeping, and presenting information in accessible formats.
Education
Teaching Adult Learners - Techniques for reaching and motivating adult learners
University of Central Florida
08-2023
Master of Science - Medical Sciences concentration in Gerontology
University of Florida, College of Medicine
05-2023
Skills
- Case management
- Needs assessment
- Interviewing skills
- Care planning
- Counseling and advocacy for vulnerable populations
- Responding to requests for assistance from the public
- Documentation, data entry and recordkeeping
- Knowledge of AAA, LIHEAP, EHEAP & homeless/housing assistance & resources
- MYACCESS-trained
Timeline
Senior Management Analyst I
Long-Term Care Ombudsman Program, Hillsborough, Manatee, Pasco, and North Pinellas Counties
06.2009 - 04.2025
Teaching Adult Learners - Techniques for reaching and motivating adult learners
University of Central Florida
Master of Science - Medical Sciences concentration in Gerontology
University of Florida, College of Medicine