Lynne Bond
Sinking Spring,PA
Summary
Reliable Shift Leader with 5 years in Food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Hardworking and determined to continue education and improve knowledge in the Medical field. Would like to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
08.2022 - Current
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Crew Trainer
McDonald's
04.2022 - 08.2022
- Boosted sales by upselling menu items, suggesting popular choices, and promoting limited-time offers.
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
- Promoted teamwork among crew members by facilitating effective communication channels between front-of-house and kitchen staff teams.
- Reliability on all stations, able to switch anytime during rush-hours.
Crew Member
Dunkin
08.2021 - 10.2021
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Accurately operated cash register to process customer payments.
Crew Member
McDonald's
11.2019 - 08.2021
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Education
No Degree - Medical Billing & Coding
Berks Technical Institute
Reading, PA12.2024
High School Diploma -
Wilson High School
West Lawn, PA06.2021
Skills
Payment Processing
Goal-Oriented
POS System Operation
Cash Handling
Customer Service
Knowledge of Insurance Claims
Languages
English
Native or Bilingual
Timeline
Shift Leader
Dunkin' Donuts
08.2022 - Current
Crew Trainer
McDonald's
04.2022 - 08.2022
Crew Member
Dunkin
08.2021 - 10.2021
Crew Member
McDonald's
11.2019 - 08.2021
No Degree - Medical Billing & Coding
Berks Technical Institute
High School Diploma -
Wilson High School
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