Lynne Cook
Austin,TX
Summary
Experienced leader in mental health and long-term care, driving meaningful impact through innovative program development and strategic implementation. Proven ability to enhance client outcomes and streamline operational efficiency. A highly adaptable collaborator, committed to evolving needs while maintaining a steadfast focus on results. Skilled in crisis management and therapeutic communication, recognized for reliability and strategic foresight.
Overview
39
39
years of professional experience
Work History
Vocational Rehabilitation Counselor
Texas Workforce Comission
05.2023 - Current
- Advocated for accommodations, supporting clients in overcoming workplace barriers.
- Supported clients during both pre-employment preparation and post-placement adjustment periods for long-term success in the workforce.
- Administered preliminary and comprehensive vocational assessments.
- Mentored new counselors, sharing expertise and assisting with their professional development.
- Managed large caseloads efficiently, exceeding all goals.
- Assisted clients in exploring career options and vocational goals.
- Evaluated diagnostic data to determine eligibility and needed services.
Online Teacher - English as a Foreign Language
Cambly
03.2019 - 04.2023
- Assessed the effectiveness of instructional methods by regularly reviewing course materials and making adjustments as needed to ensure optimal student outcomes.
- Fostered strong relationships with students, showing empathy and providing support to promote their emotional well-being alongside academic success.
Retail Assistant Manager
Ann Taylor Loft
10.2013 - 04.2019
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
Rehabilitation Coordinator
Mental Health Mental Retardation Of Tarrant County, Mhmrtc
09.2002 - 09.2013
- Collaborated with interdisciplinary teams to ensure vocational and housing plans.
- Empowered clients by teaching self-management techniques, promoting independence.
- Mentored client staff members to enhance vocational performance and independent living.
- Coordinated community resources and secured referrals.
- Led vocational assessments for clients with physical, emotional, intellectual and behavioral disabilities.
Licensed Nursing Home Administrator
Raintree, Grace Ponds, Champion Oaks, Beverly
08.1986 - 06.1998
- Developed policies and procedures, maintaining compliance with state regulations, current labor laws and residents' rights.
- Implemented innovative marketing strategies maintaining high occupancy levels in nursing home facilities.
- Provided guidance and leadership to employees in 130 bed facility while managing day-to-day administrative tasks.
- Ensured regulatory compliance by conducting internal audits, addressing deficiencies promptly, and maintaining up-to-date knowledge of industry standards and regulations.
- Managed operational and capital budget of over $2,000,000 while monitoring accounts payable and receivable, billing and claims processes.
- Utilized data analysis techniques to identify trends in patient outcomes and inform strategic decision-making processes.
- Facilitated ongoing staff development through comprehensive training programs, mentorship opportunities, and performance evaluations.
Geropsychiatric Program Manager
The Cedars Hospital
02.1992 - 11.1994
- Managed and supervised program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives and census goals.
- Cultivated positive rapport with stakeholders and staff to ensure excellent patient outcomes and satisfaction.
Education
Bachelor of Arts - Psychology/Management
University of Texas At Austin
Austin, TXSkills
- Organizational leadership
- Analytical problem-solving
- Collaborative teamwork
- Effective verbal communication
- Strategic planning
- Proficient in relationship building
- Quality assurance
- Process optimization
- Intrinsic motivation
- Effective communication skills
- Process optimization
- Long-term planning
Timeline
Vocational Rehabilitation Counselor
Texas Workforce Comission
05.2023 - Current
Online Teacher - English as a Foreign Language
Cambly
03.2019 - 04.2023
Retail Assistant Manager
Ann Taylor Loft
10.2013 - 04.2019
Rehabilitation Coordinator
Mental Health Mental Retardation Of Tarrant County, Mhmrtc
09.2002 - 09.2013
Geropsychiatric Program Manager
The Cedars Hospital
02.1992 - 11.1994
Licensed Nursing Home Administrator
Raintree, Grace Ponds, Champion Oaks, Beverly
08.1986 - 06.1998
Bachelor of Arts - Psychology/Management
University of Texas At Austin
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