Lynnita Carter
Antioch,TN
Summary
Dedicated Case Coordinator with expertise in case documentation, data collection, and active listening. Proven ability to enhance client satisfaction through effective resource navigation and cross-functional collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Coordinator
Thistlefarms
10.2022 - Current
- Coordinated case management processes to ensure timely service delivery for clients.
- Assisted clients in navigating resources and services, improving overall satisfaction.
- Developed and maintained accurate case records using electronic health record systems.
- Collaborated with multidisciplinary teams to create comprehensive care plans tailored to individual needs.
- Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
- Safeguarded client confidentiality by adhering to strict privacy guidelines and maintaining secure records management practices.
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
- Collaborated closely with external agencies to ensure seamless service provision, minimizing gaps in care for clients.
- Maintained detailed documentation of client interactions, services provided, and case outcomes for accurate record keeping and compliance purposes.
- Efficiently managed caseloads while prioritizing urgent cases to ensure prompt attention was given when needed most.
- Assisted clients in achieving self-sufficiency by connecting them with relevant community resources and support services.
- Provided thorough assessments of clients'' needs, resulting in accurate service referrals and appropriate resource allocation.
- Participated in ongoing professional development opportunities to stay current on best practices in case management and enhance skills as a Case Coordinator.
- Served as a knowledgeable resource for clients regarding available benefits, entitlements, and programs that could assist them in achieving their goals.
Logistics Manager
Thistlefarms
03.2013 - Current
- Streamlined supply chain processes to enhance operational efficiency and reduce delays.
- Led cross-functional teams in implementing inventory management systems for improved accuracy.
- Developed training programs for staff to optimize logistics operations and ensure compliance with regulations.
- Monitored performance metrics, identifying trends to refine logistics strategies for better outcomes.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Directed shipping and receiving of wide range of products daily.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Monitored logistics performance and identified improvement opportunities.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Reduced warehouse storage costs with effective space utilization strategies.
- Increased team productivity by leading training sessions on best practices in logistics and supply chain management.
- Optimized warehouse layout for increased efficiency in inventory management, leading to smoother operational flow.
Education
High School Diploma -
Mott Adult High School
Flint MichiganSkills
- Case documentation
- Data collection
- Active listening strengths
- Cross-functional collaboration
Certification
Peer Recovery Specialist Certification
- I have lived experiences pertaining to Drugs, alcohol, and Mental Illness. I can share my experiences of what I've been through to help someone else.
Timeline
Case Coordinator
Thistlefarms
10.2022 - Current
Logistics Manager
Thistlefarms
03.2013 - Current
High School Diploma -
Mott Adult High School