Lynsey Diersing
Saint Petersburg,FL
Summary
Detail-oriented front desk receptionist with expertise in managing patient interactions and appointment scheduling. Proven ability to enhance workflow efficiency and foster positive relationships with families in a healthcare setting.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Dr. Lori Mcauliffe M.d. Pediatrics
Pasadena, FL
01.2022 - Current
- Managed patient check-in and check-out procedures, ensuring smooth front desk operations.
- Coordinated appointment scheduling for pediatric patients, optimizing daily workflow efficiency.
- Maintained accurate patient records in electronic health systems, enhancing data integrity and accessibility.
- Addressed patient inquiries and concerns with professionalism, fostering positive relationships with families.
- Collaborated with healthcare providers to ensure seamless communication regarding patient needs and appointments.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Medical Assistant
Mahoney Dermatology Spec
Pinellas Park, FL
05.2021 - 08.2021
- Administered patient care, including vital signs and medical history documentation.
- Assisted dermatologists with procedures, ensuring compliance with safety protocols.
- Educated patients on skincare routines and post-procedure care for improved outcomes.
- Maintained inventory of medical supplies, ensuring availability for clinical operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Front End Associate
Publix
Saint Petersburg, FL
02.2017 - 05.2021
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining store cleanliness and organization to enhance shopping experience.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to restock shelves and manage inventory effectively.
- Trained new associates on store policies, procedures, and customer service standards.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Master of Science - Biomedical Sciences
University of South Florida
Tampa, FL12-2026
Bachelor of Science - Biochemistry
St.Petersburg College
Saint Petersburg, FL06-2022
Associate of Arts -
Boca Ciega High School
Gulfport, FL12-2019
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- Administrative skills
- Office organization
- Hospitality services
- Sensitive information handling
- Skilled in Lytec, Group Management, and Phresia software
Timeline
Front Desk Receptionist
Dr. Lori Mcauliffe M.d. Pediatrics
01.2022 - Current
Medical Assistant
Mahoney Dermatology Spec
05.2021 - 08.2021
Front End Associate
Publix
02.2017 - 05.2021
Master of Science - Biomedical Sciences
University of South Florida
Bachelor of Science - Biochemistry
St.Petersburg College
Associate of Arts -
Boca Ciega High School