Lynsey Moorhead
West Des Moines,Iowa
Summary
Committed individual with 19 years of experience in customer service and administrative tasks. Strong work ethic and unwavering determination to exceed expectations of clients and colleagues. Exceptional skills in time management, organization, and attention to detail. Proficient in managing employee relations, resolving conflicts, and ensuring data integrity. Seeking transition into a new field to bring commitment to fostering positive team dynamics and streamlining operations.
Overview
18
18
years of professional experience
Work History
Human Resource Coordinator
DEE Electronics
01.2023 - Current
- In charge of recruiting, interviewing, testing and onboarding new employees
- Facilitated monthly management training
- Processed weekly payroll, organized and maintained employee files
- Handled confidential information while being HIPAA compliant
- Developed and executed an employee retention program
- Created new forms and documents as needed
- Plan and organize leadership meetings, departmental events, and yearly calendar activities, ensuring seamless execution
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Conducted new employee onboarding and provided ongoing orientation training.
- Maintained human resources information system and kept employee files up to date and accurate.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
Temp Position
MacArthur's
01.2021 - 01.2022
- Answered incoming calls, took orders and invoiced them
- Assisted customers in store
- Picking and pulling orders from the warehouse in a timely fashion
- Operated stand-up forklift
- Inventory of warehouse and cleanliness of facility
- Responsible for sending out billing statements and processed everyday mailings
Operations Director
Ashworth Vision Clinic
01.2018 - 01.2021
- Greeted patients and visitors in a friendly and welcoming manner, ensuring a positive first impression of the clinic
- Scheduled appointments and verified insurance coverage, resulting in improved patient flow and reduced wait times
- Collected patient payments, filed documents to insurance carriers
- Pulled and filed away patient charts
- HIPAA Compliant
- Maintained an organized workspace, ensuring efficient handling of paperwork
- Did daily deposits and appropriate paperwork
Case Manager
The National Benefit Corp
01.2007 - 01.2015
- Received applications and required documents for completion and accuracy
- Ordered medical requirements
- Provided detailed reports to agents and clients
- Product knowledge of policies, reviewed with agents and provided them with correct forms, literature, and illustrations for successful sales
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Education
Valley High School
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DMACC
Skills
- Maintains confidentiality
- New employee orientations
- HR policies compliance
- Onboarding coordination
- Benefits and payroll coordination
- Background checks
- Customer relations
- Payroll processing
- Recruiting
- Employee engagement
- File organization
- Scheduling
- Documentation and recordkeeping
- Dedicated team player
- Excel spreadsheets
- Documentation and reporting
- Meticulous attention to detail
- Multi-line phone systems
- Attendance record management
Timeline
Human Resource Coordinator
DEE Electronics
01.2023 - Current
Temp Position
MacArthur's
01.2021 - 01.2022
Operations Director
Ashworth Vision Clinic
01.2018 - 01.2021
Case Manager
The National Benefit Corp
01.2007 - 01.2015
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DMACC
Valley High School
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