Lynsi Arndt
Winter Haven,FL
Summary
Insurance professional with over 16 years of claims and underwriting experience, looking for new opportunities. Has an extensive background in multiple levels of claims and underwriting. Skilled in conflict resolution, time management, and customer service. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with an enthusiastic style and insightful approach.
Overview
16
16
years of professional experience
Work History
Claims Adjuster
GEICO
03.2019 - Current
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
Claims Trainer
GEICO
03.2022 - 09.2023
- Enhanced trainee performance by implementing interactive and engaging training sessions.
- Streamlined claims process for increased efficiency through continuous improvement of training materials.
- Evaluated trainee progress and provided constructive feedback, fostering professional growth and development.
- Tailored instructional strategies based on individual learning styles, promoting a more inclusive training environment for diverse participants.
Customer Service Representative
GEICO
08.2008 - 03.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Polk State College
2015
Lake Region High School
2006
Skills
- Multi-tasking
- Adaptable
- Leadership
- Attention to Detail
- Customer Service
- Strong verbal and written communication skills
- Analytical
- Experience
- Comprehensive understanding of how to evaluate complex liability decisions, various coverage conditions, and damages
- Effectively communicate how the next steps for the customer will go, and check for understanding
- Ability to recognize potential fraud and underwriting concerns
- Developed strong communication skills while helping customers with needs such as changing an address or vehicle, moving to a different state, and reviewing the coverages
Timeline
Claims Trainer
GEICO
03.2022 - 09.2023
Claims Adjuster
GEICO
03.2019 - Current
Customer Service Representative
GEICO
08.2008 - 03.2019
Polk State College
Lake Region High School
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