Lynsie Glispie
Grayson,KY
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Service Advisor
Pure Country Automotive
Grayson, KY
10.2020 - Current
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Followed up with existing customers regarding past services performed on their vehicles.
- Greeted customers and addressed their needs in a professional manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Developed strong relationships with customers by providing exceptional customer service.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Prepared invoices for services rendered and collected payments from customers.
Service Writer
Bowmans Auto Service
Flatwoods, KY
01.2020 - 10.2020
- Processed payments for completed services using cash register or point-of-sale systems.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Provided cost estimates for additional repairs and services requested by customers.
Education
High School Diploma -
James Madison High School
Norcross, GA05-2009
Skills
- Cost Estimation
- Service Estimates
- Service Recommendations
- Customer Retention
- Computer Skills
- Customer Service
- Repairs Scheduling
- Strong Work Ethic
- Multitasking and Organization
- Listening Skills
- Performance Goals
- Team player mentality
- Goal-oriented mindset
Timeline
Service Advisor
Pure Country Automotive
10.2020 - Current
Service Writer
Bowmans Auto Service
01.2020 - 10.2020
High School Diploma -
James Madison High School
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