Lyric Hearns
San Jose,CA
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Burke Williams Spa
San Jose, CA
01.2024 - Current
- Ability to multitask in a fast paced environment
- Follow written and verbal instructions efficiently and execute all tasks
- Consistently meeting quota of 14 memberships monthly
- Upselling gift cards and products
- Explained policies and procedures to visitors.
- Maintained a clean and organized reception area to uphold company image
- Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
- Scheduled and confirmed appointments for clients and staff.
Barista
Nirvana Soul
San Jose, CA
04.2023 - Current
- Memorized menu and helped offer suggestion to customers
- Deliver personable and memorable customer service to all guest and vendors
- Follow written and verbal instructions efficiently and execute all tasks
- Make and serve drinks, waffles, and pastries
- Follow health, safetly, and sanitation guidelines
- Conflict resolution with upset customers
- Time management and working in a fast paced environment
Sales Associate
Garage Clothing
Santa Clara, CA
09.2022 - 02.2023
- Maintained great customer service and interpersonal relationships with customers
- Met deadlines for the amount of sales needed per shift
- Managed cash register and assisted customers with checking out
- Upsell clothing and other items
- Entered data for inventory based on stores needs
Event Caterer
JQ Events
Roseville, CA
07.2020 - 08.2022
- Maintain/ clean work spaces, bathrooms, and tables
- Learned customer service skills and collaboration
- Answer any questions from customers about the establishment
Education
Highschool - Biotech Academy, CCL (community connected learning) research, AP /Honors English classes
Sheldon Highschool
05.2022
Some College (No Degree) - Microbiology
San Jose State University
San Jose, CASkills
- Customer service
- Telephone etiquette
- Communication skills
- Detail oriented
- Organized
- Ability to work efficiently in fast paced environments
- Inventory management
- Product knowledge
- Teamwork
- Problem solving
- Cash handling
- Computer literacy
- Data entry
- Time management
- Scheduling
- Leadership
- Positive attitude
- Proficient in using excel
- Group collaboration
- Multitasking
- Active listener
- Cleanliness
- Interpersonal skills
- Appointment confirmation
References
Reference furnished upon request
Awards
- Honor Roll in high school
- Earned TOP Dog award for assisting classmates who were behind in class
Timeline
Front Desk Receptionist
Burke Williams Spa
01.2024 - Current
Barista
Nirvana Soul
04.2023 - Current
Sales Associate
Garage Clothing
09.2022 - 02.2023
Event Caterer
JQ Events
07.2020 - 08.2022
Highschool - Biotech Academy, CCL (community connected learning) research, AP /Honors English classes
Sheldon Highschool
Some College (No Degree) - Microbiology
San Jose State University