Summary
Overview
Work History
Education
Skills
singing
Work Availability
Quote
Interests
Timeline
AssistantManager
Lyric Johnson

Lyric Johnson

GA

Summary

Proven track record in enhancing customer satisfaction and team productivity at Everist through exceptional problem-solving and collaboration skills. Mastered multitasking in high-volume environments, significantly improving efficiency. Demonstrates a strong commitment to delivering outstanding customer service, underpinned by reliable and punctual work ethics. Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Highly experienced [Job Title] known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

11
11
years of professional experience

Work History

Sales Associate

Customer Service
09.2023 - 11.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Teleperformance

Costumer Service
12.2019 - 08.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Call Center Representative

Customer Service
04.2015 - 12.2019
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Customer Service

Everest
01.2013 - 04.2015
  • Increased team productivity with effective communication and collaboration strategies.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.

Education

High School Diploma -

Randolph Clay High School
Cuthbert, GA
05.2018

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Problem-Solving
  • Excellent people skills
  • Reliable and punctual

singing

when im by myself i just like to sing even when im doing my school work or putting my kids to sleep i like to sing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The best way out is always through.
Robert Frost

Interests

Working

Learing

Meet new people

New enviorment

Timeline

Sales Associate

Customer Service
09.2023 - 11.2023

Teleperformance

Costumer Service
12.2019 - 08.2023

Call Center Representative

Customer Service
04.2015 - 12.2019

Customer Service

Everest
01.2013 - 04.2015

High School Diploma -

Randolph Clay High School
Lyric Johnson