Lysa Gant
Fayetteville,GA
Summary
Professional hairstyling expert with strong background in delivering high-quality hair care and styling services. Skilled in cutting, coloring, and styling techniques, with focus on modern trends and customer satisfaction. Effective team collaborator, adaptable to changing needs, and driven to achieve outstanding results for clients.
Overview
25
25
years of professional experience
Work History
Hairstylist
Hair by LysaG
01.2013 - Current
- Delivered personalized haircuts and styling services tailored to clients' preferences.
- Mentored junior stylists in advanced techniques and customer service excellence.
- Implemented new color application methods, enhancing client satisfaction and retention.
- Streamlined appointment scheduling process, improving operational efficiency and reducing wait times.
- Conducted consultations to assess client needs, recommending appropriate styles and treatments.
- Trained staff on product knowledge, boosting upselling opportunities during client interactions.
- Maintained sanitation standards for tools and workstations, ensuring a safe environment.
- Developed promotional strategies for seasonal services, increasing client engagement and sales.
Loss Mitigation Analyst
GCR Consulting
05.2006 - 02.2012
- Analyzed loan portfolios to identify at-risk accounts and recommend mitigation strategies.
- Collaborated with internal teams to develop customized loss mitigation plans for borrowers.
- Evaluated borrower financial situations and assessed eligibility for various assistance programs.
- Conducted thorough reviews of loss mitigation applications, ensuring compliance with regulatory standards.
- Managed a caseload of complex loan modification requests, effectively prioritizing tasks to meet deadlines without compromising quality or accuracy.
- Liaised with external stakeholders, including borrowers and government agencies, to facilitate resolution of disputes.
Customer Service Representative
Bell South
06.2000 - 05.2004
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and timely issue resolution.
- Managed multi-channel communication, including phone, email, and chat platforms to address customer needs.
- Trained new team members on best practices for customer service interactions and system navigation.
- Streamlined processes for handling customer complaints, reducing response time and enhancing support quality.
Education
High School Diploma -
John F. Kennedy
New Orleans, LASkills
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Safety compliance
- Conflict resolution skills
- Team leadership
- Social skills
- Outstanding customer service
Timeline
Hairstylist
Hair by LysaG
01.2013 - Current
Loss Mitigation Analyst
GCR Consulting
05.2006 - 02.2012
Customer Service Representative
Bell South
06.2000 - 05.2004
High School Diploma -
John F. Kennedy