Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lysharon Brown

Arlington

Summary

Dynamic professional with a proven track record at Texas Health Heb, excelling in environmental services and customer support. Skilled in sanitation practices and time management, I achieved a significant reduction in complaints while enhancing team satisfaction. Adept at problem-solving and committed to delivering exceptional service in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Dietary Cook

Morada Grand Prarie
Grand Prairie
03.2025 - Current
  • Prep and serve dinner to patients at a senior living facility while serving in a timely manner, while keeping a clean workplace.
  • Adjusted seasoning, garnishes, portion sizes as necessary for special diets.
  • Inspected cooking surfaces and equipment to ensure they are clean and sanitary.

Call Center Agent

Aegis
Fort Worth
03.2024 - 01.2025
  • Provided technical support to customers via phone and email.
  • Resolved customer inquiries in a timely manner.
  • Created detailed or customer issues for review.
  • Assisted customers with product information, pricing, billing, and troubleshooting.
  • Conducted follow up calls to ensure customer satisfaction.

Inbound Call Center Representative

CMI Group
Fort Worth
02.2023 - 01.2024
  • Answered incoming customer calls regarding product inquiries, orders, complaints, and general customer service.
  • Processed customer orders over the phone providing satisfaction with products or services.
  • Maintained records of customer interactions and transactions.
  • Listened attentively to customer concerns and provided appropriate solutions within the time limit.

Environmental/Team lead

Texas Health Heb
Bedford
10.2021 - 01.2023
  • Maintained a clean and safe work environment, resulting in a [100x]% reduction in complaints filed with management and a [95x]% increase in crew satisfaction.
  • Made sure everyone was at work and on task.
  • Cleaned and sanitized patients rooms in a timely manner after being discharged.

Education

Business -

Oscar Dean Wyatt High
Fort Worth, TX
05.2006

Skills

  • Customer Service
  • Data Entry
  • Technical Support
  • Quality Assurance
  • Account updating
  • Payment Processing
  • Call controlling
  • Data gathering
  • Report Preparation
  • Providing customer support
  • Environmental Services
  • Fast Learner
  • Cleaning
  • Menu planning
  • Food preparation
  • Sanitation practices
  • Time management

Timeline

Dietary Cook

Morada Grand Prarie
03.2025 - Current

Call Center Agent

Aegis
03.2024 - 01.2025

Inbound Call Center Representative

CMI Group
02.2023 - 01.2024

Environmental/Team lead

Texas Health Heb
10.2021 - 01.2023

Business -

Oscar Dean Wyatt High

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