Lyza Gallendo
Blessed Elena Academy 146 Villaruel St. F.B. Harrison, Pasay City
Summary
Dedicated server with a strong focus on customer service, food safety practices, and effective communication. Proven ability to uphold sanitation standards and ensure guest satisfaction in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Server
Shangri La Hotel
Taipe , Taiwan
10.2023 - 06.2025
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Greeted guests and provided menus.
- Maintained records of transactions made during shift as required by law or company policy.
- Followed health safety guidelines when preparing and serving food products.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Took orders from customers accurately and in a timely manner.
- Assisted in training new servers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided exceptional service to high volume of daily customers.
Production Worker
Hongbai Factory
Hukou Township Hsinchu County, Taiwan
12.2023 - 02.2025
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
- Provided assistance in loading and unloading containers onto trailers for transport.
- Performed minor repairs on machinery as needed.
- Operated forklift to move materials and finished products within warehouse.
- Monitored production line operations to ensure efficiency and accuracy.
- Communicated with team members regarding tasks assigned during shift.
- Cleaned up work area at end of shift to maintain safe working environment.
- Monitored inventory levels and replenished supplies as needed.
- Troubleshot technical issues that arose during assembly process.
- Adhered strictly to established guidelines and procedures while performing duties.
- Identified defective parts or components and removed them from production line.
- Verified accuracy of finished products against work orders or blueprints.
- Followed safety protocols while operating machines and equipment.
- Ensured proper labeling of completed products before shipping out.
- Reported any issues to supervisor immediately for resolution.
Server
W-Taipei Hotel
Taipei City, Taiwan
11.2023 - 02.2025
- Provided excellent customer service to ensure satisfaction.
- Upheld high standards of sanitation in accordance with health department regulations.
- Greeted guests and provided menus.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Maintained records of transactions made during shift as required by law or company policy.
- Followed health safety guidelines when preparing and serving food products.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Bartender
Cook a Doodle Doo
Taipei City, Taiwan
06.2024 - 12.2024
- Adhered to state regulations regarding serving alcohol responsibly.
- Developed good working relationships with fellow employees through effective communication.
- Stocked ice bins and coolers as needed throughout shift.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Resolved customer complaints in a professional manner.
- Processed payments accurately and efficiently with POS system.
- Provided drink suggestions to customers based on their preferences.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Cleansed glasses with sanitizing solution after each use.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Attended regular training sessions to stay updated on new products or trends.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Assisted in setting up the bar for service shift.
- Performed opening and closing duties including restocking supplies.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Greeted customers and provided excellent customer service.
Education
GED -
Juang Jing Vocational High School
Taipei, Taiwan06-2025
High School Diploma -
Gil Montilla National High School
Negros Occidental, Philippines06-2022
Skills
- Customer service
- Effective communication
- Inventory management
- Adaptability to fast-paced environments
- Quality control
- Table bussing
- Food safety practices
- Guest seating
- Safe food handling
- Cleanliness standards
- Regulatory compliance
- Positive guest interactions
- Table setting arrangements
- Relationship management
- Foreign language proficiency
- Strong work ethic
- Hospitality service expertise
- Dining area maintenance
- Guest engagement
Languages
Chinese (Mandarin)
Professional
English
Professional
Tagalog
Native/ Bilingual
Affiliations
- Dancer
- artist
Accomplishments
- Employee of the Month
Timeline
Bartender
Cook a Doodle Doo
06.2024 - 12.2024
Production Worker
Hongbai Factory
12.2023 - 02.2025
Server
W-Taipei Hotel
11.2023 - 02.2025
Server
Shangri La Hotel
10.2023 - 06.2025
GED -
Juang Jing Vocational High School
High School Diploma -
Gil Montilla National High School