Lyzamarie Ortiz
Boca Raton,FL
Summary
Customer service representative with over 10 years of experience delivering exceptional support and driving customer satisfaction. Skilled in managing inquiries, resolving issues, and building positive relationships in a remote work setting. Proven ability to work efficiently while maintaining high service standards.
Overview
2025
2025
years of professional experience
Work History
Timeshare Travel Agent
TAKE A BREAK TRAVEL
01.2022 - 01.2025
- Successfully managed customer inquiries related to timeshare ownership, resolving issues and enhancing client satisfaction.
- Built and maintained strong relationships with potential buyers through superior customer service.
- Tracked client interactions thoroughly and followed up consistently to foster ongoing relationships.
Caregiver
VALIDUS LIVING
2016 - 2022
- Maintained accurate records of patient progress and condition changes for medical staff review.
- Provided compassionate, patient-centered care for 30 residents with diverse needs.
- Assisted residents with daily living activities, including bathing, grooming, feeding, and mobility.
Customer Service Advocate
IQOR TELEMARKETING
2013 - 2017
- Responded promptly to customer inquiries, maintaining average response time under two minutes.
- Guided customers through company website and self-service tools for enhanced user experience.
- Teamed with colleagues to improve service delivery and streamline workflows.
- Leveraged AWS and Salesforce to accelerate booking process and boost productivity.
Education
High School Diploma - undefined
PENN FOSTER
01.2015
Skills
- Effective communication skills
- Detail-oriented mindset
- Results-driven attitude
- Analytical problem solving
- Compassionate engagement
- People-centric focus
- Critical analysis
LANGUAGES
English: Fluent
Spanish: Intermediate
Timeline
Timeshare Travel Agent
TAKE A BREAK TRAVEL
01.2022 - 01.2025
High School Diploma - undefined
PENN FOSTER
Caregiver
VALIDUS LIVING
2016 - 2022
Customer Service Advocate
IQOR TELEMARKETING
2013 - 2017
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