Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maame Darko

Alexandria,VA

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate

2nd Avenue Thrift Store
Alexandria, VA
01.2020 - 04.2021
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Processed cash, credit, debit, and check payments accurately and efficiently.

Caregiver

Paul Spring retirement community
Alexandria, VA
05.2022 - Current
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Accompanied clients to social events such as movies or plays.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.

Help Desk Technician

old dominion university
Norfolk, VA
07.2023 - Current
  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Created user accounts, maintained system documentation, tested and evaluated new technology.
  • Provided end-user training when needed.
  • Responded promptly to customer inquiries via phone or email.
  • Supported remote desktop connections for users requiring assistance offsite.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Maintained records, logs and lifecycle documentation of work requests.

Education

Bachelor of Science - Cyberscurity

Old Dominion University
Norfolk, VA
12-2024

Skills

  • Issue Resolution
  • Application Support
  • Incident Management
  • Critical Thinking
  • Quality assurance controls
  • Active Listening
  • Organizational Skills
  • Computer Skills
  • Microsoft Office
  • Reporting and Documentation
  • Wireshark
  • Python
  • Linux

Certification

  • CompTIA Security +

Timeline

Help Desk Technician

old dominion university
07.2023 - Current

Caregiver

Paul Spring retirement community
05.2022 - Current

Sales Associate

2nd Avenue Thrift Store
01.2020 - 04.2021

Bachelor of Science - Cyberscurity

Old Dominion University

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Maame Darko