Maame Darko
Alexandria,VA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
2nd Avenue Thrift Store
Alexandria, VA
01.2020 - 04.2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Processed cash, credit, debit, and check payments accurately and efficiently.
Caregiver
Paul Spring retirement community
Alexandria, VA
05.2022 - Current
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Accompanied clients to social events such as movies or plays.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
Help Desk Technician
old dominion university
Norfolk, VA
07.2023 - Current
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Created user accounts, maintained system documentation, tested and evaluated new technology.
- Provided end-user training when needed.
- Responded promptly to customer inquiries via phone or email.
- Supported remote desktop connections for users requiring assistance offsite.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Maintained records, logs and lifecycle documentation of work requests.
Education
Bachelor of Science - Cyberscurity
Old Dominion University
Norfolk, VA12-2024
Skills
- Issue Resolution
- Application Support
- Incident Management
- Critical Thinking
- Quality assurance controls
- Active Listening
- Organizational Skills
- Computer Skills
- Microsoft Office
- Reporting and Documentation
- Wireshark
- Python
- Linux
Certification
- CompTIA Security +
Timeline
Help Desk Technician
old dominion university
07.2023 - Current
Caregiver
Paul Spring retirement community
05.2022 - Current
Sales Associate
2nd Avenue Thrift Store
01.2020 - 04.2021
Bachelor of Science - Cyberscurity
Old Dominion University
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