Mabel Brioso Reyes
Perth Amboy,NJ
Summary
-Experienced Food Service Manager skilled in increasing revenue and enhancing customer satisfaction with over seven years in hospitality. Proven track record in operational efficiency, cost management, and team leadership, ensuring quality service and sustainable growth. -Fast learned. -Customers services. –Management -Microsoft words and excel.
-demonstrates originality and imagination in thinking while developing a
solution to a problem.
-financial acumen, utilizes fundamental concepts of finance to assist with
managing budgets ,forecast labor ,and provides information to account for the
financial impact of decision making.
- Safety protocols. -Building maintenance -Valid class E driver's license
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
BJC
Brooklyn, NY
05.2025 - Current
- Enhanced customer experience, boosting reviews by 25%
- Streamlined service, reducing wait times by 35%
- Increased sales during peak hours by 18%
- Developed and implemented training programs for staff, enhancing productivity and teamwork.
- Led daily operations to ensure efficient service delivery and customer satisfaction.
General Manager
IHOP
The Bronx, NY
08.2021 - Current
- Increased revenue by 15% through new menu rollout
- Reduced operational costs by 20% over 6 months
- Trained a team, improving customer satisfaction by 20%
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
Restaurant Operations General Manager
IHOP
The Bronx, NY
04.2015 - 08.2021
- Managed daily operations, achieving 100% efficiency
- Implemented inventory systems, reducing waste by 30%
- Analyzed sales data to develop strategies for increasing revenue and improving service times.
- Led a team of 25, improving staff retention by 40%
- Oversaw daily operations, ensuring adherence to company policies and standards.
- Led staff training programs to enhance customer service and operational efficiency.
- Implemented cost-control measures, optimizing food and labor expenses.
- Fostered a positive work environment through effective communication and team-building initiatives.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
Customer Service Representative
PLS Check Cashing
New York
02.2014 - 04.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Master of Science - Hospitality Management
Hostos Community College
Bronx, NY06-2019
Bachelor of Science - Culinary Arts
Hostos Community College
Bronx, NY05-2015
Skills
- Team Leadership
- Inventory Management
- Customer Satisfaction
- Cost Control
- Menu Development
- Operational Efficiency
- Training and Development
- Problem Solving
- -Inventory control
-finance to assist with managing budgets,forecast labor
-Respond to customer and employee’s inquiries, providing information, policies, products and
services - Leadership and team building
- Operations management
- Team player
- Team leadership
- Staff management
- Training and development
- Employee scheduling
Certification
- Certified Food Service Professional -
- CPM - Certified Professional Manager
- CM - Certified Manager Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
BJC
05.2025 - Current
General Manager
IHOP
08.2021 - Current
Restaurant Operations General Manager
IHOP
04.2015 - 08.2021
Customer Service Representative
PLS Check Cashing
02.2014 - 04.2015
Master of Science - Hospitality Management
Hostos Community College
Bachelor of Science - Culinary Arts
Hostos Community College