Mabel De La Rosa
Downey,CA
Summary
Dynamic professional with a strong work ethic and integrity, experienced in customer service at Hol N Jam Incorporated. Proven ability to foster relationships and enhance customer satisfaction through effective communication and empathy. Skilled in team collaboration and maintaining cleanliness, contributing to a positive environment and repeat business.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in Customer Service.
Overview
26
26
years of professional experience
Work History
Cashier
Hol N Jam Incorporated
Los Angeles, CA
05.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Special Education Paraprofessional
Ford Blvd Elementary School
Los Angeles, CA
01.2011 - Current
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
Team Leader
Pizza Hut
Los Angeles, CA
03.1999 - 01.2003
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
Education
None - Liberal Studies
Los Angeles City College
Los Angeles, CANone - Liberal Studies
CSU Dominguez Hills
Carson, CASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
Languages
Spanish
Elementary
Timeline
Cashier
Hol N Jam Incorporated
05.2021 - Current
Special Education Paraprofessional
Ford Blvd Elementary School
01.2011 - Current
Team Leader
Pizza Hut
03.1999 - 01.2003
None - Liberal Studies
Los Angeles City College
None - Liberal Studies
CSU Dominguez Hills