Mabel Garciga
Pembroke Pines,FL
Summary
Highly detail-oriented and professional successful at meeting and exceeding branch goals. Seasoned professional with over thirty years banking experience and demonstrated leadership abilities. Expertise in customer service relations and sales management. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Recipient of the 2016-2017 Branch Manager Of The Year Award. Strong interpersonal analytical and problem solving skills. Avis supporter of the bank's culture initiatives and foster community outreach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branch Manager
Chase Bank
11.2011 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Demonstrated ability to build trust to build trust and credibility with clients
- Grew branch deposits an average 17 % per year
- Functioned as a mentor for several community outreach programs
- Managed and expanded a portfolio of high net worth clients
Education
Associate of Arts - Communications
Miami Dade College
Miami, FL12.1997
Skills
- Business Management Principles
- Oracle Fusion Applications
- Staff Management
- Staff Training
- Federal Regulations
- Multitasking Abilities
- Staff Supervision
- Customer Service
- Customer and Vendor Relations
- Cash Handling
- Complex Problem-Solving
- Operations Management
Accomplishments
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Repeatedly received recognition from superiors for excellence in service.
- Resolved product issue through consumer testing.
- Supervised team of eight staff members.
Certification
- CM - Certified Manager Certification
- Customer Service Excellence Training
- Public Notary
Languages
Spanish
Native or Bilingual
Timeline
Branch Manager
Chase Bank
11.2011 - Current
Associate of Arts - Communications
Miami Dade College
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