Mabelle Jaramillo
Miami
Summary
Seasoned Claims Adjuster with over 30 years of experience in customer relationship management and legal coordination. Known for strong negotiation skills and adaptability, effectively resolving disputes and ensuring timely claim settlements.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Claims Adjuster
GEICO
Miami
03.1998 - Current
- Communicated with clients to gather necessary information for claim assessments.
- Collaborated with internal teams to resolve issues and expedite claim handling.
- Maintained detailed records of claims activity in the claims management system.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
- Investigated facts, confirmed coverage and liability, negotiated settlements, and determined payments for claims.
- Attended continuing education seminars related to insurance industry best practices and new legislation.
- Investigated incidents to determine liability and coverage.
- Coordinated with legal teams to resolve disputed claims.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Performed special projects upon request from management; completed tasks efficiently while meeting deadlines.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Negotiated and settled claims according to information presented through reports, research, and data verification.
- Assisted colleagues with difficult cases; provided guidance regarding complex issues or scenarios.
- Developed relationships with attorneys, experts and vendors in order to ensure prompt service when necessary.
- Communicated with personnel and legal counsel on claims involving litigation.
Claims Adjuster
Crawford & Co Risk Management
Atlanta
11.1992 - 03.1998
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Maintained accurate documentation of all claim activity within designated system.
- Reviewed medical records, police reports and other documents related to claim investigations.
- Performed special projects upon request from management; completed tasks efficiently while meeting deadlines.
- Developed relationships with attorneys, experts and vendors in order to ensure prompt service when necessary.
Claims Adjuster
Crawford & Co Risk Management
Tampa
01.1987 - 10.1992
- Evaluated insurance claims for accuracy and completeness.
- Investigated incidents to determine liability and coverage.
- Collaborated with medical professionals for injury assessments.
- Reviewed repair estimates from auto body shops for validity.
- Coordinated with legal teams to resolve disputed claims.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Reviewed medical records, police reports and other documents related to claim investigations.
Education
Bachelor of Arts - International Marketing
Grand Colombia
Bogota Colombia07-1984
Skills
Excellent Negotiator
- Document management
- Coverage evaluation
- Client relationship management
- Legal collaboration
- Effective communication
- Negotiation tactics
- Adaptability
Languages
Spanish
Professional
Certification
- Hold an adjusters license in the state of Florida
Timeline
Claims Adjuster
GEICO
03.1998 - Current
Claims Adjuster
Crawford & Co Risk Management
11.1992 - 03.1998
Claims Adjuster
Crawford & Co Risk Management
01.1987 - 10.1992
Bachelor of Arts - International Marketing
Grand Colombia