Mable Phillips
Dsrt Hot Spgs,CA
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Denny's Restaurant
12.2023 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanour.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Team Member
Del Taco
08.2022 - 01.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained a productive, efficient approach to all tasks.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Had the best drive-thru times during dinner rushes 9 times consecutively.
Education
Cosmetology License And Certification - Cosmetology
Milan Institute - Palm Desert
Palm Desert, CA04.2025
High School Diploma -
Edward Wenzlaff Education Center
Desert Hot Springs05.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cash Handling
- Table Bussing
- Safe Food Handling
- Up-selling techniques
- Order Taking
- Warm and Friendly
- Team Player
- Customer-Oriented
Timeline
Restaurant Hostess
Denny's Restaurant
12.2023 - Current
Team Member
Del Taco
08.2022 - 01.2023
Cosmetology License And Certification - Cosmetology
Milan Institute - Palm Desert
High School Diploma -
Edward Wenzlaff Education Center
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