Macarious Farag

• Installed and configured hardware and software for church operations.
• Delivered technical support to staff and congregation members during events to ensure seamless operations.
• Troubleshot and resolved IT issues quickly and effectively.
• Oversaw inventory of IT equipment and supplies to maintain operational readiness.
• Resolved hardware issues including replacing parts as necessary.
• Provided technical support to users via telephone or remote access.
• Installed and configured operating systems on computers to enhance functionality.
• Troubleshot networking and connectivity issues to restore critical access swiftly.

I started working as front end cashier and got promoted in august 2025 to a Team leader.

• Trained new team members on company policies and customer service techniques to enhance service delivery.
• Resolved customer inquiries and concerns to enhance shopper experience.
• Maintained a positive work environment that promoted collaboration between team members.
• Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
• Delegated work to staff, setting priorities and goals.
• Reviewed employee performance, providing feedback and coaching to foster professional development.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Supervised daily operations, ensuring team efficiency and maintaining high service quality standards.
• Led team meetings to communicate goals, updates, and performance expectations.

• Provided guidance and support to campers in a safe, encouraging environment.
• Facilitated conflict resolution among campers to uphold a supportive and positive camp atmosphere.
• Coordinated weekly schedules and special events for camp programs to enhance camper engagement.
• Updated parents on camper progress and activities to foster strong communication and support.