MACEY BECKER
Toledo,OH
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server
The Heights Restaurant and H Bar
11.2023 - Current
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items to enhance sales numbers.
Bartender
Moonshine Nightclub
08.2023 - 11.2023
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Developed new signature cocktails to support bar marketing brand and increase profits
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Server/ Sales
Inside The Five
06.2022 - 08.2023
- Served food and beverages promptly with focused attention to customer needs
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bartender
The Garrison
09.2020 - 04.2022
- Served high customer volumes during special events, nights, and weekends
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Kept bar presentable and well-stocked to meet customer needs
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Exercise Science: Pre Physical Therapy - Physical Therapy (Pre-Physical Therapy)
University of Toledo
Toledo, OH05.2026
Diploma -
Roy C. Start
Toledo, OH05.2018
Skills
- Sales Expertise
- Cash Handling
- Quality Control
- Service Prioritization
- Item Promotion
- Guest Satisfaction
- Customer Service and Rapport
- Adaptable and Flexible
Timeline
Server
The Heights Restaurant and H Bar
11.2023 - Current
Bartender
Moonshine Nightclub
08.2023 - 11.2023
Server/ Sales
Inside The Five
06.2022 - 08.2023
Bartender
The Garrison
09.2020 - 04.2022
Exercise Science: Pre Physical Therapy - Physical Therapy (Pre-Physical Therapy)
University of Toledo
Diploma -
Roy C. Start