Macey Borland
Plano,TX
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
HTeaO
01.2023 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Student Assistant Coach
Stillwater Public Schools
11.2024 - 03.2025
- facilitated open ended communication between parents and players
- maintained a positive team environment
- developed youth athletes both on and off the court
- Maintained accurate records of attendance at practices/games along with any disciplinary actions taken for both player accountability and program integrity.
- Assisted head coach in creating practice plans and game strategies
Sales Manager
Menchie's Frozen Yogurt
10.2019 - 05.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
Bachelor of Science - Applied Exercise Science
Oklahoma State University
Stillwater, OK05-2026
Skills
- Problem-solving skills
- Time management
- Teamwork and collaboration
- Customer service
- Multi-tasking strength
- Store opening and closing
Certification
- [Adult First Aid/CPR/AED Online Certified Training] Expires: 10/16/2027
Languages
English
Native or Bilingual
Timeline
Student Assistant Coach
Stillwater Public Schools
11.2024 - 03.2025
Sales Associate
HTeaO
01.2023 - Current
Sales Manager
Menchie's Frozen Yogurt
10.2019 - 05.2022
Bachelor of Science - Applied Exercise Science
Oklahoma State University