Macey Rankin
Ridgedale,MO
Summary
With a proven track record at Taney County, I excel in delivering exceptional customer service and maintaining high sanitation standards. My expertise in medication administration and client communication, coupled with a strong work ethic, drives significant improvements in animal care and customer satisfaction. Skilled in teamwork and collaboration, I consistently achieve and exceed goals.
Overview
6
6
years of professional experience
Work History
Kennel Technician
Taney County
Hollister, MO
04.2022 - 09.2024
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
- Improved animal health by administering medications and vaccinations as directed by veterinarians.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
Customer Service Representative
Save on Branson
Branson
05.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Cashier
Bath and Bodyworks
Branson, MO
05.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
Lifeguard
Splash Country
Branson, MO
06.2018 - 12.2018
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Education
Hollister High School
Hollister, MOSkills
- Customer Service
- Client Communication
- Reception duties
- Reliability and punctuality
- Work Ethic and Integrity
- Patience and Empathy
- Written and verbal communication
- Sanitation protocols
- Teamwork and Collaboration
- Medication Administration
- Appointment Scheduling
Timeline
Kennel Technician
Taney County
04.2022 - 09.2024
Customer Service Representative
Save on Branson
05.2021 - 03.2022
Cashier
Bath and Bodyworks
05.2020 - 01.2021
Lifeguard
Splash Country
06.2018 - 12.2018
Hollister High School