Summary
Overview
Work History
Education
Skills
Timeline
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Maci Bowens

New York

Summary

Dynamic Sales Lead with over 10 years of luxury retail experience at COCO-MAT, specializing in cross-selling, relationship-building, and delivering exceptional customer experiences. Proven track record of consistently exceeding sales targets through strategic selling and personalized service. Highly proficient in Microsoft Office Suite, with strong interpersonal skills that foster lasting client loyalty. Self-motivated, hardworking, and growth-oriented, I am eager to contribute my expertise while continuing to learn and evolve within a new company environment.

Overview

10
10
years of professional experience

Work History

Sales Lead

COCO-MAT
04.2019 - 03.2025
  • Trained, coached, and mentored new sales associates to support onboarding and maximize individual performance.
  • Provided ongoing coaching and feedback to team members, fostering a collaborative environment focused on professional development and excellence in client service.
  • Skilled in POS systems for processing sales, returns, online orders, and gift card activations with accuracy and efficiency.
  • Maintained visually compelling merchandise displays and organized racks to reflect brand standards and enhance the overall client experience.

Sales Lead

GAP
03.2015 - 12.2017
  • Delivered exceptional customer service by promptly addressing client concerns and providing personalized solutions to meet individual needs.
  • Consistently exceeded sales targets through proactive customer engagement, relationship-building, and effective sales strategies.
  • Strengthened client relationships through ongoing communication and customized shopping experiences that foster loyalty and satisfaction.

Education

High School Diploma -

Manhattan Theatre Lab High School
New York, NY
06-2009

Skills

  • Cross-selling techniques
  • Stockroom management
  • Sales planning
  • Lead generation
  • Typing Speed: 102 WPM with high accuracy
  • Technical Proficiency: Expert-level experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Luxury Sales Expertise: Over 10 years of experience in high-end and luxury retail sales environments
  • Interpersonal Sales Skills: Proven ability to build strong client relationships through expert-level interpersonal communication and tailored clienteling strategies

Timeline

Sales Lead

COCO-MAT
04.2019 - 03.2025

Sales Lead

GAP
03.2015 - 12.2017

High School Diploma -

Manhattan Theatre Lab High School

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Maci Bowens