Maci Hood
Middleport,OH
Summary
Proficient in handling large amounts customer communications, both verbally and written, in a timely manner that is effective and helpful. Obtained my Certified Clinical Medical Assistant certification through Ready to Hire.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Office Specialist
Hopewell Health Centers
Reedsville, OH
09.2023 - Current
- Managed patient scheduling and maintained appointment calendars to optimize office workflow.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Processed insurance claims and verified eligibility to ensure accurate billing procedures.
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Greeted, registered, and checked in patients.
DayCare Teacher
Munchkin City
07.2020 - 01.2023
- Created a safe and nurturing childcare environment for up to 15 children ranging from 6 weeks to 9 years old while working with 3 other child care workers.
- Clearly communicated with each child's parents to understand each child's specific needs and wants.
- Effectively interacted with infants and toddlers working towards specific milestones.
- Administered meals to each child based on their dietary restrictions.
- Changed 30+ diapers a day while maintaining a clean environment, potty training dozens of children, and sanitizing surfaces regularly.
Clerk
Mark Porter Autogroup
11.2019 - 03.2020
- Scanned papers for office staff.
- Carefully filed papers in correct places for staff.
- Provided prompt customer support with a professional and friendly attitude.
- Minimal cashier work including cash and credit transactions while guaranteeing accurate cash flow.
Education
High School Diploma -
Skills
- Leadership
- Time Management
- Multi Tasking
- Strong attention to detail
- Excellent verbal and written communicator
- Process improvement
- Client relationship building
Certification
- CCMA - Certified Clinical Medical Assistant 02/18/2026
Timeline
Front Office Specialist
Hopewell Health Centers
09.2023 - Current
DayCare Teacher
Munchkin City
07.2020 - 01.2023
Clerk
Mark Porter Autogroup
11.2019 - 03.2020