Macie L Douglas
Charles City
Summary
Position where my skills, education and experience can be a valuable asset to you company and help grow.
Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
Work History
Dispatcher
MDK ZeroLandfill
New Hampton
04.2026 - Current
- Managed daily dispatch operations, ensuring timely and accurate service delivery.
- Coordinated logistics for waste collection, optimizing routes and schedules.
- Oversaw communication between drivers and clients, resolving issues promptly.
- Implemented process improvements to enhance operational efficiency and reduce delays.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Driver Leader
US Xpress
09.2025 - Current
- Oversaw daily operations of driver teams, ensuring compliance with safety regulations and company policies.
- Coordinated schedules for over 30 drivers, optimizing routes to enhance efficiency and reduce downtime.
- Mentored new drivers on best practices and operational protocols, fostering a culture of safety and accountability.
- Analyzed driver performance metrics regularly, identifying areas for development and training opportunities.
- Managed communication between drivers and logistics teams to streamline operations and resolve issues promptly.
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Counseled drivers on violations of company policy or service standards to improve performance.
Parts and Service Coordinator
US Xpress
04.2025 - 09.2025
- Coordinated logistics and scheduling for efficient service delivery across multiple departments.
- Managed communication between customers and internal teams to resolve issues promptly.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Assessed customer needs and developed solutions to meet needs.
Parts Coordinator
Rush Truck Center
01.2025 - 04.2025
- Coordinated parts inventory management to ensure timely availability of components for service operations.
- Collaborated with vendors to source quality parts while maintaining cost efficiency and supplier relationships.
- Collaborated with service technicians to identify necessary parts for repairs, minimizing downtime.
- Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
Truck Advisor
TA Truck Shop
10.2024 - 01.2025
- Advised clients on tailored vehicle maintenance solutions to enhance operational efficiency.
- Coordinated service schedules to optimize workshop workflow and reduce downtime.
Service Writer/ Bodyshop Writer
Campers Inn RV - Northside Jax
08.2023 - 10.2024
- Managed service requests and customer communications to ensure satisfaction and timely assistance.
- Coordinated with technicians to schedule repairs, enhancing workflow efficiency and minimizing downtime.
- Developed detailed service estimates, ensuring transparency and accuracy for customers during consultations.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Product Support
BobCat of Savannah
12.2017 - 05.2018
- Developed comprehensive training programs for product support staff, resulting in improved performance.
- Planned and led technical training to boost product support team members' skills.
Service Writer
Lifetone LLC
07.2016 - 11.2017
- Coordinated service requests and ensured timely responses to customer inquiries.
- Documented detailed service records and maintained accurate customer information in management systems.
- Collaborated with technicians to facilitate efficient workflow and optimize service delivery processes.
- Implemented process improvements that enhanced operational efficiency and reduced turnaround times for service requests.
Product Support
Coastal Equipment System
10.2015 - 07.2016
- Established clear performance metrics for the product support team, driving accountability and continuous improvement.
- Organized product support materials and brochures.
Parts Department/ Main Shop Billing Coordinator
Empire CAT
05.2014 - 10.2015
- Managed billing processes ensuring accuracy and compliance with company policies
- Streamlined invoice generation procedures, enhancing efficiency and reducing processing time
- Collaborated with cross-functional teams to resolve discrepancies in billing statements
- Maintained up-to-date knowledge of industry regulations impacting billing practices
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
Education
Associates Degree - Specialized Technology and Diesel Technology with Management
WyoTech
Laramie, WY06.2012
Bachelor of Science - Accounting And Finance
Western Governers University
ID05.2027
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Time management
- Problem-solving
- Customer relations
- Schedule management
- Route planning
- Customer relationship management
- Service coordination
- Work order management
- Service planning
Timeline
Dispatcher
MDK ZeroLandfill
04.2026 - Current
Driver Leader
US Xpress
09.2025 - Current
Parts and Service Coordinator
US Xpress
04.2025 - 09.2025
Parts Coordinator
Rush Truck Center
01.2025 - 04.2025
Truck Advisor
TA Truck Shop
10.2024 - 01.2025
Service Writer/ Bodyshop Writer
Campers Inn RV - Northside Jax
08.2023 - 10.2024
Product Support
BobCat of Savannah
12.2017 - 05.2018
Service Writer
Lifetone LLC
07.2016 - 11.2017
Product Support
Coastal Equipment System
10.2015 - 07.2016
Parts Department/ Main Shop Billing Coordinator
Empire CAT
05.2014 - 10.2015
Associates Degree - Specialized Technology and Diesel Technology with Management
WyoTech
Bachelor of Science - Accounting And Finance
Western Governers University
Summary of Qualifications
- Able to process reports for end of day/ end of shift
- Experience in customer service in various roles
- Service Advisor Experience
- Purchase Order / Management with Vendors
- Warranty Process Experience
- Proficient in Microsoft Office Utilities
- Inventory Organization Skills
- Cash/ Credit Card Reconciliation Experience
- Parts Counter Experience
- Reorganization of Service Department
- Dispatching Experience with various techs
- Operating various types of Equipment
- Insurance Claim Quoting and Processing
- Bodyshop Estimating
- Dispatching Drivers
- Handling fleet of 20 drivers
- Checking in with customers
- Tracking and Tracing to ensure OTD