Macie Ledet
Larose,LA
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business. Eager individual who is willing to learn and adapt in any situation placed in.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
CherAmie's Seafood Restaurant
Cut Off, LA
07.2020 - Current
- Checked back with customers throughout meal service to ensure satisfaction.
- Performed basic math calculations when computing bills for customers' meals.
- Set up tables in between patrons to reduce wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Explained menu items, describing ingredients and cooking methods upon request.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Processed payments accurately using cash registers or POS systems.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Trained new employees to perform duties.
Newborn Hearing Screener
Hearing Screening Assosiates
Arlington Heights, IL
03.2022 - 05.2024
- Assisted in developing and implementing new policies related to newborn hearing screening protocols.
- Tracked progress of children who have had their hearing screened through periodic follow-up visits.
- Oversaw data management, daily biological calibration checks and various administrative tasks.
- Advised parents on the best strategies for managing their child's hearing impairment.
- Performed auditory and vestibular testing to support research projects focused on hearing and balance functions.
- Maintained accurate records of all screenings performed, documenting results in a timely manner.
- Maintained confidentiality surrounding patient information at all times.
- Managed inventory of supplies necessary for successful completion of newborn hearing screenings.
- Provided comprehensive follow-up services for infants who failed the initial screening, including scheduling and coordinating diagnostic testing with specialists.
- Provided feedback to hospital administrators concerning any issues encountered during the course of performing newborn hearings screens.
- Performed hearing screenings on newborns using Automated Auditory Brainstem Response equipment.
Education
Associate of Science - Surgical Technology
Fletcher Technical Community College
Schriever05-2025
Bachelor of Science - Allied Health
Nicholls State University
Thibodaux, LA05-2023
Skills
- Strong multitasking
- Order management
- Team collaboration
- Customer service
- Complex Problem-solving
- Guest relations
- Special event coordination
- High volume dining
- Hospitality and accommodation
Certification
- BLS-CPR certification
Timeline
Newborn Hearing Screener
Hearing Screening Assosiates
03.2022 - 05.2024
Waitress
CherAmie's Seafood Restaurant
07.2020 - Current
- BLS-CPR certification
Associate of Science - Surgical Technology
Fletcher Technical Community College
Bachelor of Science - Allied Health
Nicholls State University
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