Macie Martin
Bend,OR
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Scheduling Coordinator
Spa Brasada
08.2023 - 06.2024
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Led spa tours for new members to familiarize guests with services provided.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
Server/Trainer
Deschutes Brewery
05.2018 - 11.2022
- Provided exceptional service to high volume of daily customers.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Monitored and evaluated server performance during training period to ensure adherence to restaurant standards and protocols.
Barista Shift Lead
Dutch Bros
11.2015 - 11.2017
- Greeted customers and took orders for coffee drinks, food items, and other beverages
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures
Education
University of Oregon
Eugene, OR06.2015
Skills
- Strong Work Ethic
- High-volume dining
- Detail Oriented
- Exceptional customer service
- Efficient multitasking
- Stress Tolerance
- Safe Food Handling
- Self Motivation
Timeline
Scheduling Coordinator
Spa Brasada
08.2023 - 06.2024
Server/Trainer
Deschutes Brewery
05.2018 - 11.2022
Barista Shift Lead
Dutch Bros
11.2015 - 11.2017
University of Oregon
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