Macie Nix
Ragland
Summary
Dynamic professional with a proven track record at Asset Living, excelling in customer service and team leadership. Skilled in money handling and problem-solving, I enhanced customer satisfaction by promptly resolving complaints and fostering a positive work environment. Committed to achieving operational excellence and building strong team relationships.
Overview
8
8
years of professional experience
2015
2015
years of post-secondary education
Work History
Assistant Property Manager
Sam apartments
Irondale
02.2024 - Current
- Assisted in managing tenant relations and addressing inquiries promptly.
- Coordinated property maintenance schedules and vendor communications effectively.
- Supported lease administration and ensured compliance with rental agreements.
- Processed tenant applications and conducted background checks thoroughly.
- Collaborated with the property manager on budget preparation and expense tracking.
- Maintained accurate records of property operations and tenant information consistently.
- Organized resident events to foster community engagement among tenants.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Conducted regular property inspections to ensure upkeep and safety standards were met.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Collected first month's rent along with security deposit prior to move-in date.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Kept records of correspondence with residents and tenants.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Conducted apartment tours for potential tenants and answered questions about property.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Explained policies and procedures to tenants and enforced rules.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Assistant Manager
Asset Living
Irondale
08.2023 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Arbys
Team Member
05.2022 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Lab Technician
Alabama Anesthesiologist
03.2020 - 01.2023
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
PCA
St Vincent
04.2018 - 03.2020
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
Education
Ragland High School
Ragland, ALSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Goal setting
- Workload management
- Retail operations
- Team building
Timeline
Assistant Property Manager
Sam apartments
02.2024 - Current
Assistant Manager
Asset Living
08.2023 - 02.2024
Arbys
Team Member
05.2022 - 08.2023
Lab Technician
Alabama Anesthesiologist
03.2020 - 01.2023
PCA
St Vincent
04.2018 - 03.2020
Ragland High School