Macie Whitson
San Marcos,TX
Summary
Dynamic sales associate with a proven track record at Saucony, excelling in customer service and teamwork. Enhanced customer satisfaction through effective problem-solving and rapport-building, driving sales revenue. Known for strong communication skills and a flexible schedule, ensuring a welcoming environment and fostering repeat business.
Overview
2
2
years of professional experience
Education
Bachelor of Arts - Philosophy
Texas State University
San Marcos, TX05-2026
Work History
Sales Associate
Saucony
09.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Pet Concierge
In the Doghouse
06.2022 - 08.2022
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Delivered exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues quickly.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Conducted regular home visits to check on pets and in-home stays while owners were away, providing peace of mind through routine updates.
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Outgoing personality
- Flexible schedule
- Verbal/written communication
- Conflict resolution
Timeline
Sales Associate
Saucony
09.2023 - 04.2024
Pet Concierge
In the Doghouse
06.2022 - 08.2022
Bachelor of Arts - Philosophy
Texas State University
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