Mack Timmer
Berkeley,IL
Summary
Supportive Marketing Intern talented in helping devise innovative solutions to unexpected challenges. Creative market strategist focused on enhancing business and meeting customer goals. Promotes business development through savvy product promotion and data-driven approaches. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
3
3
years of professional experience
Work History
Server
Two Brothers From Italy Ristorante & Pizzeria
03.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Managed stock of food and drink within the serving area.
- Cultivated warm relationships with regular customers.
- Communicated with the kitchen about problems on the floor, necessary items for the serving staff, stocking updates.
- Managed customer service in order to mitigate any problems or poor image of the company.
- Upsold and recommended popular dishes.
Sales Associate
Dockside Marketplace
04.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Contributed to spreading awareness to the public by social media of events, new merchandise, and existing offers or upcoming expansions like a full bar.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Assistant Store Manager
Gliks Of Holland
04.2021 - 08.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed social media campaigns and improved brand awareness and foot traffic through Instagram posts and announcements.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor of Science - Marketing
Elmhurst University
Elmhurst, IL05.2024
Skills
- Order Processing
- Upselling
- Product Sales
- Sales Development
- Inventory Control
- Customer Needs Assessment
- Promotional Support
- Time Management
- Listening Skills
- Store Opening and Closing
Additional Information
- Elmhurst University Varsity Athlete - Player - September 2020 - 2022
- Holland Mission - Holland, Michigan - Volunteer - April 2016 - Present
- Compassionate Heart Ministries - Volunteer - April 2016 - May 2016
Timeline
Server
Two Brothers From Italy Ristorante & Pizzeria
03.2023 - Current
Sales Associate
Dockside Marketplace
04.2022 - 08.2022
Assistant Store Manager
Gliks Of Holland
04.2021 - 08.2021
Bachelor of Science - Marketing
Elmhurst University
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