Years of Customer Service
MacKallen Crouch
Mr.
Denver,CO
Summary
Motivated Server and Bartender with engaging personality and flexible
approach. Upbeat, friendly and anticipating customer needs to
facilitate enjoyable dining experiences. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Hardworking Front Desk Receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
10
10
3
3
Years of Medical Work
Work History
Receptionist
Rocky Mountain Cancer Center
Denver, CO
05.2023 - 10.2023
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Collected co-pays and processed payments by inserting name and numbers on keyboard
- Made sure all daily patient documents were ready for medical staff the day prior
- Maintained confidentiality of information regarding clients and company.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
Guest Services
University of Iowa Hospital and Clinics
Iowa City, IA
12.2021 - 02.2023
- Warmly greeted patients and visitors and made each feel welcome.
- Build trust and rapport with patients and supervisors
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Educated patients and families to provide information on hospital policies and procedures related to patient transport.
- Maintained up-to-date knowledge of local road and traffic conditions to navigate best routes and manage patient safety.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Respond quickly to new instructions, situations, methods and procedures
- Fair, cheerful and follows businesslike procedures to accomplish objectives
- Walk 8-10 miles per day escorting patients in wheelchairs
- Safety and Security
Safety and Security
University of Iowa Hospital and Clinics
Iowa City, IA
11.2020 - 12.2021
- Greeted guests and employees upon building entry
- Used EPIC software to check in guests and outpatients
- Checked identification of all persons entering and exiting the facility
- Covid screened every guest and outpatient
- Kept a calm and patient demeanor when dealing with difficult guests
Server/Bartender
Vine Tavern and Eatery
Coralville, IA
07.2015 - 07.2020
- Oversaw daily operations to ensure high levels of productivity
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Established, developed and maintained positive client relationships
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Remained calm and organized under high pressure situations involving packed dining rooms while short-staffed
- Built strong sense of teamwork and purpose
Cook
Wig and Pen
Coralville, IA
01.2017 - 07.2018
- Distinguished between low and high priority activities
- Successfully coped with demands from superiors, subordinates
- Displayed a harmonious and cooperative spirit
- Exceptionally willing and successful as a team worker
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Cashier, Stocker
Waterfront HyVee
Iowa City, IA
08.2013 - 12.2016
- Maintained appearance of the store’s interior and exterior to company standards
- Greeted customers and assisted them as required to maintain the highest level of customer service
- Stocked shelves, loaded/unloaded trucks, blocked to ensure neatness and organization
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Answered customer questions and provided detailed product information.
Repairman
Gaslight Village
Iowa City, IA
07.2013 - 09.2014
- Cut lawns using hand, power or riding mower and trimmed and edged around walks, flower beds
- And walls
- Provided assistance and support to staff in maintaining the building and facility grounds
Education
High School Diploma -
Iowa City West High School
Iowa City, IA 08.2011 - 05.2015
Skills
Money handling
Product restocking
Point of sale operation
Cash drawer management
Cleaning and sanitizing
Security Monitoring
Basic math skills
Liquor law compliance
Classic cocktails
Liquor, beer and wine knowledge
Ordering bar supplies
Elegant food plating
Menu memorization
Changing beer kegs
Responsible alcohol service
Preparing garnishes
Attending multiple customers
Beverage preparation
Typing 60 wpm
Medical Records Management
Insurance Verification
Critical Thinking
Medical transcription
Timeline
Receptionist
Rocky Mountain Cancer Center
05.2023 - 10.2023
Guest Services
University of Iowa Hospital and Clinics
12.2021 - 02.2023
Safety and Security
University of Iowa Hospital and Clinics
11.2020 - 12.2021
Cook
Wig and Pen
01.2017 - 07.2018
Server/Bartender
Vine Tavern and Eatery
07.2015 - 07.2020
Cashier, Stocker
Waterfront HyVee
08.2013 - 12.2016
Repairman
Gaslight Village
07.2013 - 09.2014
High School Diploma -
Iowa City West High School
08.2011 - 05.2015