Summary
Overview
Work History
Education
Skills
ABOUT ME
Timeline
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Mackenna Richardson

Tyler,TX

Summary

My goal in life is to be able to do what I was called to do, and that’s helping others, I’ve always been a compassionate, caring, honest, hard working person who pours my absolute all into whatever I choose to do. I strive to be the absolute best in everything I do and I’m always looking for ways to learn and better myself so I can do my job to the utmost efficiency. I enjoy putting a smile on others faces, making them as comfortable as possible throughout any process alongside with communicating proficiently and clearly to my colleagues and patients. I believe I’d make a wonderful addition to the team. I have ten years of customer service experience.

Overview

10
10
years of professional experience

Work History

Patient Care Technician

DAVITA DIALYSIS
Longview, Texas
08.2024 - Current
  • Provided direct patient care and assistance to healthcare team members.
  • Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Explained treatment procedures to patients and their families.
  • Kept instruments and equipment clean and sanitized.
  • Administered prescribed medications under the supervision of a Registered Nurse.
  • Collected specimens such as urine samples for testing purposes according to established protocols.
  • Assisted with patient transfers from bed to wheelchair or stretcher as needed.
  • Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
  • Prepared patient chart for admission and compiled appropriate paperwork.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Administered medications and educated patients and families on correct at-home administration.
  • Notified senior staff of patient emergencies to optimize outcomes.
  • Conducted safety rounds regularly to ensure safe environment for patients.
  • Educated patients on basic health-related topics such as nutrition, hygiene habits.
  • Responded quickly in emergency situations by providing appropriate first aid measures.
  • Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Reported any observed changes in behavior or physical condition to the nursing staff immediately.
  • Organized supplies in order to maintain adequate stock levels throughout shift.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Participated in quality improvement activities within the department.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
  • Assisted patients with activities of daily living, including bathing, dressing and grooming.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Assisted with patient admissions, discharges and transfers.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Instructed new employees on proper techniques of performing daily tasks.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Ensured that all medical equipment was properly maintained and sterilized.
  • Provided emotional support to patients and their families during difficult times.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Restocked unit frequently with necessary medical supplies.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Provided emotional support for patients and families during difficult times.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Achieved cost-savings by developing functional solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Operated equipment and machinery according to safety guidelines.
  • Completed routine maintenance and repair.

Cocktail Server

The Bourbon Alley
Longview, Tx
08.2023 - 09.2024
  • Coordinated with management to organize special events and promotions.
  • Greeted guests warmly and provided immediate seating according to floor plan.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Implemented upselling techniques to maximize revenue.
  • Verified inventory levels for ordering purposes.
  • Adhered to all food safety and quality regulations.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
  • Managed multiple tables simultaneously while maintaining high-quality service.
  • Ensured compliance with all legal requirements regarding alcohol service.
  • Ensured all glassware was clean prior to use by washing glasses by hand or using a dishwasher machine.
  • Cleaned bar area including wiping surfaces, disposing trash.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Stocked service areas with supplies during slow periods.
  • Greeted guests and provided menus.
  • Trained new employees to perform duties.
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Presented menus and specials, answering questions regarding ingredients and preparation.
  • Participated in team meetings and training sessions to improve service and sales skills.
  • Assessed patrons' needs to always provide proactive service.
  • Developed rapport with regular customers to encourage repeat business.
  • Maintained confidentiality of guest information and payment transactions.
  • Replenished liquor bottles as needed throughout shift.
  • Provided excellent customer service at all times.
  • Created rapport with new and returning patrons to foster guest satisfaction.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Suggested cocktail choices based on customer preference, daily specials and inventory availability.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Assisted in stocking bar area with beer, wine, spirits, paper products, straws and stirrers.
  • Practiced improvisation techniques to enhance stage presence and performance quality.
  • Played variety of music with broad stylistic range and improvisatorial flexibility.
  • Researched genres and well-known performers to create inspiring, memorable performances.
  • Practiced singing exercises and studied with vocal coaches to develop voice and skills.
  • Hosted shows and engaged guests on and off stage.
  • Maintained an upbeat energy level throughout the performance.
  • Promoted upcoming shows through advertising campaigns.
  • Interacted with audience members to create a fun atmosphere.
  • Sang popular songs to engage the crowd in sing-alongs.
  • Engaged with the audience through physical comedy and storytelling.
  • Created a memorable experience for event attendees.
  • Organized props, costumes, and music for shows.
  • Posed for pictures with guests and excelled at improvisation and story-telling.
  • Told jokes to guests and displayed good humor to encourage laughter and excitement.
  • Learned acting, dancing and other skills required for dramatic roles.
  • Created innovative combinations that combined elements from different genres.
  • Analyzed feedback from fans regarding live performances in order to improve future shows.
  • Created set lists that catered to the audience's tastes while also showcasing original material.
  • Applied knowledge of harmony, melody and voice production to individualize presentations and maintain audience interest.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Server

Romas Italian kitchen
Longview , TX
07.2022 - 07.2023
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Stocked service areas with supplies during slow periods.
  • Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Recorded orders accurately into the Point of Sale system.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Maintained positive relationships with co-workers and customers alike through friendly communication.
  • Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
  • Recognized by management for providing exceptional customer service.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided exceptional service to high volume of daily customers.
  • Set up tables in between patrons to reduce wait times.
  • Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Addressed complaints to kitchen staff and served replacement items.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Prepared checks, itemizing total meal costs and taxes.
  • Adhered to established sanitation standards at all times while serving food or drinks.
  • Greeted and seated customers promptly, courteously, and professionally.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Trained new employees to perform duties.
  • Trained new employees on restaurant procedures and plating techniques.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Monitored inventory levels of all products used in restaurants operations.
  • Ensured compliance with health and safety regulations.
  • Assisted other servers as needed during peak hours or special events.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Stocked server areas with supplies before, during and after shifts.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Conducted daily side work duties such as polishing glassware and restocking condiments.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Managed multiple tasks simultaneously while providing excellent customer service.
  • Processed payments from customers using cash registers or POS systems.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Served food and beverages to patrons and confirmed complete orders.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Explained menu items, describing ingredients and cooking methods upon request.

Server

The ginocchio
Marshall , TX
04.2021 - 07.2022
  • Trained in wine and liquor service in order to provide full and positive experiences to guests.
  • Bussed and reset tables as needed between seating's.
  • Addressed and resolved customer complaints with professionalism and patience.
  • Ensured food presentation met high-quality standards before serving to guests.
  • Assisted in inventory control and restocking of dining room supplies.
  • Checked back with customers to ensure satisfaction with each course.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Managed multiple tables efficiently while maintaining an attentive and unobtrusive service.
  • Demonstrated knowledge of wine list and recommended wines based on customer preferences.
  • Contributed to the development of new menu items and service protocols.
  • Greeted guests upon arrival and escorted them to their assigned tables.
  • Conducted menu presentations and tastings for guests to enhance their dining experience.
  • Adhered to all safety and sanitation policies when handling food and beverage items.
  • Utilized POS systems for order entry and processing with precision.
  • Maintained cleanliness and organization of the dining area to uphold fine dining atmosphere.
  • Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Assisted guests with special requests and dietary restrictions to ensure a personalized dining experience.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Coordinated with event planners for private dining arrangements and special events.
  • Participated in regular staff meetings and training sessions to improve service standards.
  • Monitored dining room to ensure optimal guest satisfaction and compliance with dining etiquette.
  • Recognized by management for providing exceptional customer service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Engaged with guests to collect feedback and foster a positive dining experience.
  • Maintained smooth and efficient flow of guests into and out of assigned sections.
  • Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
  • Responded to ad hoc cleaning duties at end of shift.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Assisted other servers when needed during peak periods.
  • Facilitated communication between the kitchen and the dining room to ensure accurate order fulfillment.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Filled condiments and napkin containers during slack periods.
  • Maintained cleanliness of work area throughout shift by wiping down surfaces, taking out trash.
  • Implemented and adhered to health and safety protocols to ensure a safe dining environment.
  • Stocked service areas with supplies during slow periods.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Delivered food and drinks from kitchen or bar areas to dining room tables.
  • Ensured proper set-up of dining area before service began including silverware, condiments, napkins.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Trained new employees to perform duties.
  • Assisted staff by serving food and beverages or bussing tables.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked effectively in team environments to make the workplace more productive.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Assisted Living Caregiver

Brookdale
Henderson , TX
10.2018 - 12.2018
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Consulted with client care team to continually update care plans.
  • Participated in staff meetings and training sessions as required by facility policies.
  • Maintained a clean and safe environment for the residents.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted in providing emotional support to families during difficult times.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Kept accurate records of services performed, medications administered, treatments received.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Instructed family members on how to provide bedside care.
  • Administered medication according to physician orders, while adhering to state regulations.
  • Ensured that all safety protocols were followed at all times within the facility.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Respected client privacy by maintaining confidentiality of information shared during interactions.
  • Monitored health and well-being of clients and reported significant health changes.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Provided assistance with daily living activities, such as bathing, dressing, and grooming.
  • Redirected clients with memory issues, providing safety guidance protection.
  • Assisted residents in mobility, including transferring them from wheelchairs to beds or chairs.
  • Recognized emergencies and notified paramedics and family members.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Encouraged socialization between residents by organizing group activities and outings.
  • Responded promptly to calls for help from the elderly or disabled clients.
  • Observed and documented changes in resident behavior or physical condition.
  • Laundered clothing and bedding to prevent infection.
  • Communicated regularly with family members regarding changes in resident's health status or condition.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Supported independence of clients by helping them identify solutions to problems without taking over decision-making responsibilities.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Assisted with meal preparation according to dietary guidelines set forth by health professionals or family members.
  • Provided companionship through conversation and other recreational activities.
  • Recognized by management for providing exceptional customer service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Achieved cost-savings by developing functional solutions to problems.

Hospice Volunteer

HeartsWay Hospice
Carthage , TX
06.2015 - 02.2018
  • Efficiently filing confidential patient forms
  • Giving emotional support to patients families
  • Helping patients with room upkeep
  • Helping patients with minor medical needs
  • Providing in patient emotional and physical care
  • Upholding HIPPA law effectively and efficiently
  • Participated in volunteer training sessions to stay up-to-date on current practices within hospice care.
  • Advocated for patient needs and assisted in explaining complex concepts to promote informed decisions.
  • Offered emotional support by listening attentively to stories about memories shared between the patient and family members.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Collaborated with other organizations involved in end-of-life care, such as funeral homes or grief counselors.
  • Reported patient changes to nurses or care team.
  • Assisted patients with hygiene, ambulation and range of motion exercises.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Conducted home visits to assess the living conditions of the patient and identify any potential safety hazards.
  • Maintained patient records, including documenting conversations and activities with the patient.
  • Facilitated communication between the patient's healthcare team and family members.
  • Researched available community resources that could benefit the patient's quality of life.
  • Provided guidance on advanced directives like wills or power of attorney documents.
  • Identified and reported hazards to safeguard patients and medical staff.
  • Answered phones and responded to inquiries from family members regarding end-of-life issues.
  • Accompanied patients on recreational outings, such as walks in the park or trips to local attractions.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Encouraged patients facing difficult decisions by helping them explore all possible options available.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Assisted with spiritual care needs of patients, such as attending religious services or providing prayer.
  • Attended regular meetings with other volunteers to discuss individual cases and share best practices.
  • Restocked supplies and reported supply needs to personnel.
  • Entertained patients with engaging conversation and activities.
  • Organized and facilitated bereavement support groups for family members and caregivers.
  • Provided companionship to hospice patients and their families, offering emotional support.
  • Followed standard PPE requirements and applied infection-control techniques to reduce germ spread.
  • Helped with meal delivery, feeding and clean-up.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked effectively in team environments to make the workplace more productive.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Recognized by management for providing exceptional customer service.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Verified visitors' identification cards before allowing access to the building.
  • Developed and maintained a filing system for essential documents, improving office organization.
  • Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
  • Assisted with special projects assigned by management when required.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Coordinated with vendors for repairs and maintenance of office equipment.
  • Transcribed tapes and notes from meetings into prescribed formats.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.

Education

High School Diploma -

Carthage High School
Carthage, TX
05-2018

Skills

  • Customer service
  • Hospitality
  • Receptionist
  • Sales
  • Volunteer worker
  • Singer
  • Cocktail waitress
  • Fine dining server
  • Bartender
  • Stocker
  • Patient care tech

ABOUT ME

  • My names Mackenna Richardson, I am 24 years old, I am a mother to identical twin girls who are five years old and in kindergarten, they love spending time with their grandparents and great grandparents, Im very family oriented, I enjoy singing, learning, and broadening my skill set. Im new to Tyler Texas and hoping to settle into a permanent job here in my new home town.

Timeline

Patient Care Technician

DAVITA DIALYSIS
08.2024 - Current

Cocktail Server

The Bourbon Alley
08.2023 - 09.2024

Server

Romas Italian kitchen
07.2022 - 07.2023

Server

The ginocchio
04.2021 - 07.2022

Assisted Living Caregiver

Brookdale
10.2018 - 12.2018

Hospice Volunteer

HeartsWay Hospice
06.2015 - 02.2018

High School Diploma -

Carthage High School

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Mackenna Richardson