Summary
Overview
Work History
Education
Skills
Certification
Timeline
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MacKenna Wallace

Kansas City,MO

Summary

At Kate's Kitchen, excelled in customer service and multitasking, enhancing guest satisfaction through efficient collaboration and a warm presence. Demonstrated strong work ethic and phone etiquette, significantly improving dining experience by maintaining a clean environment and interactive communication. Skilled in both empathy and sanitation, consistently prioritized guest comfort and safety.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Hostess

Kate's Kitchen
Kansas City, MO
05.2021 - 08.2023
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Education

High School Diploma -

Park Hill High School
Kansas City, MO
05.2023

Pre-Nursing

University of Kansas
Lawrence, KS
05.2027

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Cleaning and sanitation
  • Efficient collaboration
  • Interactive communication skills
  • Strong Work Ethic

Certification

  • Basic Life Support Certification, American Heart Association - 10/21/2023-10/2025
  • Certified Nursing Assistant, Mid America College of Health Sciences- 7/2024

Timeline

Hostess

Kate's Kitchen
05.2021 - 08.2023

High School Diploma -

Park Hill High School

Pre-Nursing

University of Kansas
MacKenna Wallace