Mackenzi Rivera

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• Led daily operations to develop effective and efficient customer flow while resolving any unexpected issues.
• Maintained a clean, safe, and organized environment enhancing the customer experience.
• Improved customer satisfaction by implementing effective problem-solving strategies and taking the extra step to exceed the customers expectations.
• Maintained a collaborative team while successfully implementing operational changes.

• Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
• Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
• Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.