Mackenzie Agosto
Ellerslie,United States
Summary
Highly motivated and customer-focused professional seeking a team-player role in a people-oriented organization. Excited to gain extensive customer service experience in a challenging environment to drive achievement of company goals. Committed to delivering exceptional service and building strong relationships with customers to ensure satisfaction. Eager to contribute skills and dedication to a dynamic team that values collaboration and excellence.
Overview
21
21
years of professional experience
Work History
Registration Specialist
WVU Medicine Garrett Medical Group
LaVale, MD
12.2022 - Current
- Assisted in training new Registration Specialist.
- Enhance patient registration accuracy by diligently reviewing and verifying information on registration forms.
- Coordinate with insurance companies to verify coverage.
- Collaborate with medical staff to ensure accurate record- keeping and seamless communication.
- Maintain a high level of confidentiality when handling sensitive patient data, adhering to HIPAA regulations.
- Provide exceptional customer service to patients during registration, addressing concerns and answering questions regarding registration process and documentation.
- Coordinate scheduling for patient follow-up appointments in accordance with providers requests.
- Schedule/reschedule/cancel patient appointments, collect copays and verify insurance coverage to complete check-ins.
- Retrieved medical data for patients.
- Coordinate with clinical staff to resolve patient inquiries.
- Balance cash drawer at end of shift.
- Generate and review daily batch reports.
- Deposit daily earnings in bank.
Captionist
Hamilton Relay Telecommunications
Frostburg, MD
06.2019 - 09.2022
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Provided real-time captioning services for live phone calls, ensuring seamless communication access.
- Contributed to company-wide initiatives aimed at improving overall service offerings and customer satisfaction levels.
- Ensured compliance with FCC guidelines regarding closed captioning standards, minimizing legal risks associated with noncompliance.
- Enhanced client experience by providing accurate and timely captions for various media platforms.
Internet Response/Phone Sales/IT Support
J Crew Call Center
Lynchburg, Virginia
03.2005 - 11.2006
- Processed applications, orders and requests
- Frequently evaluated all information to handle customer satisfaction level
- Forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments
- Kept records of customer interactions and action taken including transactions, comments, inquiries and complaints
- Wrote and kept accurate records of discussions or correspondence with customers
- Produced written information for customers and followed up on customer interactions
- As IT Support I gathered information and customer feedback to establish client requirements
- As IT Support I also documented the history of requests
- Responded promptly & answered/resolved customer inquiries & complaints
- Communicated directly with customers by phone, and or emails
- Investigated and resolved service issues and/or products’ problems
Bank Teller
Citibank
Roslyn, New York
01.2004 - 01.2005
- Provided direct communication with customers via phone and in-person meetings.
- Managed customers’ accounts, performed customer verifications and processed applications, deposits, and withdrawals
- Answered and or resolved customer inquiries and complaints
Homemaker
From September of 2006 until August of 2022 I concentrated on raising my children, I was there primary caregiver while managing my home.
Timeline
Registration Specialist
WVU Medicine Garrett Medical Group
12.2022 - Current
Captionist
Hamilton Relay Telecommunications
06.2019 - 09.2022
Internet Response/Phone Sales/IT Support
J Crew Call Center
03.2005 - 11.2006
Bank Teller
Citibank
01.2004 - 01.2005