Mackenzie Allen
Prescott Valley,AZ
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Prescott Valley Chiropractic
07.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed important personal, insurance and payment information for compliance with security and payment card industry standards.
Dental Assistant
KidZaam Dentistry
10.2022 - 07.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for multiple procedures daily.
- Prepared patient x-rays and images for dentist review.
- Explained treatment procedures and instructed patients on home care guidelines.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
Cashier
Cal Ranch
11.2021 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Server
North Italia Restaurant
07.2021 - 10.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Barista
Mission Street Coffe Co.
11.2019 - 06.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
High School Diploma -
Bradshaw Mountain High School
Prescott Valley, AZ05.2022
Skills
- Cash Handling
- Guest Relations
- File Organization
- Call Routing
- Office Organization
- Office Administration
- Customer Service
- Scheduling Appointments
- Verbal and Written Communication
- Telephone Etiquette
- Inventory Control
- Correspondence Drafting
Timeline
Front Desk Receptionist
Prescott Valley Chiropractic
07.2023 - Current
Dental Assistant
KidZaam Dentistry
10.2022 - 07.2023
Cashier
Cal Ranch
11.2021 - 10.2022
Server
North Italia Restaurant
07.2021 - 10.2021
Barista
Mission Street Coffe Co.
11.2019 - 06.2021
High School Diploma -
Bradshaw Mountain High School
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