Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mackenzie Aparicio

Tyler,TX

Summary

Dynamic server with a strong work ethic and exceptional customer service skills. Recognized for enhancing guest engagement and efficiently managing high-volume periods. Proficient in cash handling and resolving customer concerns, ensuring a positive dining experience while maintaining high hygiene standards.

Overview

3
3
years of professional experience

Work History

Server

Javis
02.2025 - 04.2025
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.

Server

Rotolos Pizzeria
08.2022 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Education

James Madison Highschool
Peachtree City, GA
2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Cash handling

Timeline

Server

Javis
02.2025 - 04.2025

Server

Rotolos Pizzeria
08.2022 - 08.2024

James Madison Highschool

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