Mackenzie Bellerose
Tampa,FL
Summary
Dynamic hospitality professional with extensive experience in front-of-house roles, including serving, hosting, and to-go operations. Recognized for delivering exceptional customer service while maintaining efficiency in high-pressure environments and fostering team success. Holds an Associate’s degree and actively pursues a Bachelor’s degree, further enhanced by ongoing volunteer involvement that demonstrates a commitment to community engagement and professional growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Server
Cracker Barrel
Seffner, FL
02.2025 - 04.2026
- Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Managed order processing using POS systems, accurately inputting and tracking customer requests.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery, enhancing overall dining experience.
- Trained and mentored new servers on menu knowledge, service techniques, and restaurant protocols.
Restaurant Hostess
Outback Steakhouse
Temple Terrace, Florida
06.2023 - 04.2024
- Greeted and seated guests, ensuring timely service and positive dining experiences.
- Managed reservation systems, optimizing seating arrangements for efficiency.
- Trained new hostesses on operational procedures and customer service best practices.
- Handled guest inquiries and complaints with professionalism, enhancing satisfaction levels.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Server Assistant
Outback Steakhouse
Temple Terrace
06.2023 - 04.2024
- Assisted servers in delivering food and beverages to enhance guest satisfaction.
- Provided support during peak hours, improving overall team performance and service speed.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
Busser
Outback Steakhouse
Temple Terrace
06.2023 - 04.2024
- Delivered exceptional customer service in high-volume dining environment.
- Trained new team members on menu items and service standards.
- Resolved customer complaints promptly, ensuring a positive dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cleaned and sanitized tables, ensuring a welcoming environment for guests.
- Assisted servers in delivering food and beverages, enhancing overall service efficiency.
To-Go Server
Outback Steakhouse
Temple Terrace
06.2023 - 04.2024
- Greeted customers and provided menus.
- Organized and tracked to-go orders while maintaining accuracy.
- Confirmed customer orders through verbal communication with kitchen staff and management.
- Assisted guests with selecting food items based on dietary needs or preferences.
- Processed payments accurately and efficiently using POS system.
- Ensured compliance with health safety standards for all food handling procedures.
Education
Some College (No Degree) - Business Administration And Management
Hillsborough Community College
Tampa, FLHigh School Diploma -
Virtual School
Tampa, FL05-2024
Skills
- Customer service
- Strong multitasking
- Active learning
- Complex Problem-solving
- Guest relations
- Cleanliness and hygiene
- Positive attitude
- Leadership qualities
Accomplishments
3-Year Varsity Volleyball Team Captain
Selected as team captain for three consecutive seasons; demonstrated leadership, discipline, and the ability to motivate and manage team dynamics.
Dean’s List, Hillsborough Community College (3 Consecutive Semesters)
Certification
Real Estate Sales Associate License – Florida (In Progress)
Expected: May 2026
Timeline
Restaurant Server
Cracker Barrel
02.2025 - 04.2026
Restaurant Hostess
Outback Steakhouse
06.2023 - 04.2024
Server Assistant
Outback Steakhouse
06.2023 - 04.2024
Busser
Outback Steakhouse
06.2023 - 04.2024
To-Go Server
Outback Steakhouse
06.2023 - 04.2024
High School Diploma -
Virtual School
Some College (No Degree) - Business Administration And Management
Hillsborough Community College