Mackenzie Bolger
Bellmawr,NJ
Summary
Dynamic Pharmacy Technician with proven expertise at CVS Pharmacy, excelling in medication management and patient education. Recognized for optimizing workflows and enhancing team collaboration, while ensuring compliance with HIPAA regulations. Strong problem-solving skills and a commitment to quality assurance have consistently improved patient care and operational efficiency.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
Cooper Hospital
Williamstown
09.2025 - Current
- Processed prescription orders accurately and efficiently, ensuring timely medication availability for patients.
- Collaborated with healthcare professionals to clarify prescription details and resolve discrepancies.
- Educated patients on medication usage, side effects, and storage requirements to promote adherence.
- Executed insurance processing tasks, verifying patient coverage and minimizing billing errors.
Inventory Manager
MedWiz
Cherry Hill, NJ
02.2025 - 08.2025
- Coordinated with suppliers to ensure timely delivery of inventory and minimize stockouts.
- Implemented inventory control measures to streamline stock management processes.
- Developed and maintained robust tracking systems for accurate inventory management.
- Optimized stock levels through careful analysis of sales trends and demand forecasting.
- Conducted regular inventory audits to ensure compliance with company policies.
- Identified areas for improvement in warehouse organization and implemented solutions.
- Managed inventory-related challenges by troubleshooting discrepancies effectively.
- Established protocols for efficient order processing and inventory replenishment.
- Ensured compliance with industry regulations related to inventory management.
Lead Pharmacy Technician
CVS Pharmacy
Williamstown, NJ
10.2019 - 02.2025
- Led daily pharmacy operations, ensuring compliance with regulations and quality standards.
- Trained and mentored new pharmacy technicians, enhancing team performance and knowledge.
- Managed medication inventory, optimizing stock levels to meet patient needs and reduce waste.
- Collaborated with healthcare providers to resolve medication-related issues and improve patient care.
- Conducted regular quality assurance checks to maintain accuracy in medication dispensing.
- Developed training materials for pharmacy staff, promoting consistent practices and procedures.
- Provided exceptional patient communication, addressing inquiries and ensuring understanding of medications.
- Facilitated team meetings to discuss performance metrics and set improvement goals.
Pharmacy Customer Service Representative
Aetna
Williamstown, NJ
09.2022 - 04.2023
- Provided exceptional customer service by addressing patient inquiries regarding medication and pharmacy services.
- Assisted in insurance verification processes, ensuring accurate billing and coverage details for patients.
- Processed prescription orders efficiently, maintaining accuracy in medication dispensing and patient records.
- Educated patients on proper medication usage and side effects, enhancing their understanding and adherence.
Chef
Wegmans
Cherry Hill, NJ
09.2018 - 04.2020
- Developed seasonal menus to enhance customer satisfaction and reflect local ingredient availability.
- Trained kitchen staff on food safety protocols to ensure compliance with health regulations.
- Implemented inventory control measures to reduce waste and optimize supply usage.
- Executed food preparation techniques to maintain quality and consistency across menu items.
- Collaborated with team members to create a positive and efficient kitchen environment.
- Conducted regular quality assurance checks on dishes served to ensure high standards.
- Maintained cleanliness and organization of kitchen tools and workspace to promote safety.
- Reviewed customer feedback to identify areas for menu improvement and innovation.
- Participated in staff meetings to discuss operational challenges and propose solutions.
- Executed daily specials based on seasonal ingredients and customer preferences.
Education
Bachelor of Science - Psychology
Rowan University
Glassboro, NJ05.2024
Associate of Arts - Culinary Arts
Rowan College At Burlington County
Pemberton, NJ05.2019
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Timeline
Pharmacy Technician
Cooper Hospital
09.2025 - Current
Inventory Manager
MedWiz
02.2025 - 08.2025
Pharmacy Customer Service Representative
Aetna
09.2022 - 04.2023
Lead Pharmacy Technician
CVS Pharmacy
10.2019 - 02.2025
Chef
Wegmans
09.2018 - 04.2020
Bachelor of Science - Psychology
Rowan University
Associate of Arts - Culinary Arts
Rowan College At Burlington County