Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mackenzie Brock

Charlotte,NC

Summary

Proven leader with experience at Palm Beach Tan, adept in operations monitoring and guest service. Excelled in enhancing sales through strategic customer engagement and maintaining rigorous regulatory compliance. Demonstrated decision-making capacity and inventory management skills, ensuring operational excellence and a significant improvement in customer satisfaction.

Overview

5
5
years of professional experience

Work History

Shift Lead

Palm Beach Tan
Charlotte, NC
01.2023 - Current
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Completed opening and closing duties to facilitate business operations.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Assessed company operations for compliance with safety standards.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Resolved customer complaints regarding sales and service.
  • Made recommendations to customers to promote brand effectiveness and product benefits.

House Cleaner Assistant

Kathy Hudson
Dunn, NC
06.2020 - 08.2022
  • Vacuumed carpets and upholstered furniture using vacuum cleaner.
  • Used cleaning chemicals following proper guidelines.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Assisted in cleaning and sanitizing bathrooms, including toilets, sinks, tubs, showers, floors, and counters.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Polished furniture and fixtures to maintain their shine for an extended period of time.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.

Education

Bachelor of Arts - Biology

University of North Carolina At Charlotte
Charlotte, NC
05-2027

High School Diploma -

Midway High School
NC
06-2023

Skills

  • Knowledge sharing
  • Operations monitoring
  • Decision-making capacity
  • Performance improvement
  • Guest service
  • Inventory management
  • Regulatory compliance
  • Sales proficiency

References

References available upon request.

Timeline

Shift Lead

Palm Beach Tan
01.2023 - Current

House Cleaner Assistant

Kathy Hudson
06.2020 - 08.2022

Bachelor of Arts - Biology

University of North Carolina At Charlotte

High School Diploma -

Midway High School

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Mackenzie Brock