Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Mackenzie Buchanan

Midland

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

3
3
years of professional experience

Work History

Server

Texas Roadhouse
Midland
10.2024 - Current
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Took orders from customers accurately and in a timely manner.

To-Go Server

Texas Roadhouse
Midland
04.2024 - 10.2024
  • Delivered orders to customers in an efficient manner with a friendly attitude.
  • Followed all cash handling policies when processing payment transactions.
  • Accurately recorded customer information into computer database for future reference.
  • Communicated effectively between the kitchen staff and customers regarding order status.
  • Performed opening and closing duties such as cleaning work areas, restocking supplies and equipment.
  • Provided customer service by answering questions, addressing complaints, and resolving issues in a timely manner.
  • Trained newly hired top talent to fill key positions and maximize productivity.

Host

Texas Roadhouse
Midland
09.2022 - 04.2024
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Resolved conflicts between customers when necessary.
  • Took reservations over phone and in person.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Provided orientation and training to new staff members on the host job duties.

Server

Red Plate Diner
Midland
04.2022 - 09.2022
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Filled condiments and napkin containers during slack periods.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Presented menus and answered questions regarding items.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Education

High School Diploma -

Legacy High School
Midland, TX
05-2025

Skills

  • Customer service
  • Cash handling
  • Inventory management
  • Conflict resolution
  • Team collaboration
  • Order processing
  • Strong work ethic
  • Positive and professional
  • Training new staff
  • Guest engagement
  • Hospitality service expertise

Affiliations

  • Socializing with friends and family
  • Playing soccer

Accomplishments

  • General Tommy Franks Leadership award
  • Academic letterman

Timeline

Server

Texas Roadhouse
10.2024 - Current

To-Go Server

Texas Roadhouse
04.2024 - 10.2024

Host

Texas Roadhouse
09.2022 - 04.2024

Server

Red Plate Diner
04.2022 - 09.2022

High School Diploma -

Legacy High School

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